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Best Software for Speech Analytics

JustCall

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. CallMiner Eureka.

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InformedIQ automates verifications for Origence’s auto lending using machine learning

AWS Machine Learning

InformedIQ is the leader in AI-based software used by the nation’s largest financial institutions to automate loan processing verifications and consumer credit applications in real time per the lenders’ policies. Six of the top 10 consumer lenders trust Informed’s technology. Problem statement.

APIs 73
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Sales Dialer Software: Add Velocity to your Sales Process

JustCall

Leveraging this insight, we’ve created Sales Dialer software to help automate the monotony of dialing numbers manually. Sales dialer provides a number of functionalities which include campaign creation, campaign analytics, answering machine detection, the best time to call, schedule call back, team creation, and much more.

Sales 104
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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Errors happen.

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10 Best Wufoo Alternatives and Competitors

ProProfs Blog

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. No HTML experience or software download is necessary to start using it. Awesome Support: The survey software is backed up by awesome support 24/7. Qualaroo is a customer and user feedback software.

Surveys 78
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ChurnZero’s 10 Customer Success Leaders to Watch in 2019

ChurnZero

Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. In this role, he leads all aspects of Ellucain’s global Customer Success, Professional Services, and Technology Management organization. She holds a degree in Philosophy from Occidental College and is based in San Francisco.