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25 Call Center Technology Trends to Watch in 2021

Callminer

Analytics are more important than ever. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.” The bank set up a microsite with information about COVID-19 assistance programs, including payment deferrals, stimulus payment information and branch hours.

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JustCall Auto Dialer vs. Mojo Dialer: Which Dialer Is Better for Your Business? [Expert Comparison]

JustCall

And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding. What is the Mojo Dialer?

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An Ultimate Speech Analytics Guide to Improve Sales and Customer Service

JustCall

Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches. So, if you are yet to integrate speech analytics into your system, it is high time to do so. What is Speech Analytics? The term “speech analytics” is self-explanatory.

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Auto Dialer Software: What is Auto Dialer and When to Use it

JustCall

Improves Performance with Real-time Monitoring and Analytics. The auto dialer software allows you access to all the real-time call analytics you need to improve your performance. Team leads and managers keep an eye on the agents with call monitoring and analytics. Lead Generation in the Real Estate Industry.

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5 Top Orum Auto Dialer Alternatives to Close More Deals

JustCall

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. JustCall, known for its competitive pricing and crystal-clear call quality, excels in quick set-up and boasts advanced features like call recording and analytics. In the office and with customers ….

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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

Performance Analytics and Insights . VoIP phones offer advanced analytics and real-time call monitoring features to facilitate enhanced performance. How VoIP Helps in the Real Estate Sector. Real estate sales take time to materialize. Benefits of VoIP in the Real Estate Sector.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. From real estate to airlines, the IVR call in process is an important part of your customer support. Real Estate Lead Generation IVR can be helpful in real estate lead generation.