Analytics Banking Entertainment Personalization 
Infinity
DECEMBER 11, 2019
The banking industry is far from exempt from new consumer expectations. Banks and other financial institutions are having to adapt at a rapid pace. As a result, mobile banking and other technologies are driving a profound change in banking and the customer relationship. Banking & The Customer Relationship.
CSM Magazine
APRIL 14, 2021
Nearly the same amount (88%) agree that it is important to understand changing customer needs using customer analytics to improve CX. Yet only half (55%) of CX and marketing decision-makers plan to implement customer analytics in 2021. A full 80% of marketers expect enhanced personalization. ” About the study.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Pointillist
FEBRUARY 19, 2018
This will result in re-imagined customer experiences and end-to-end customer journeys that are integrated and more personal, so that they feel more natural to customers. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data Unification. Business Context.
ProProfs Blog
JANUARY 30, 2020
Personalized Customer Engagement. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. 88 percent of consumers trust online reviews as much as personal recommendations.
CSM Magazine
MARCH 18, 2021
The Independent Pharmacy provides a safe, personal online healthcare service. Thanks to customer intelligence and marketing analytics, companies can easily and effectively gain data-driven customer insights across all channels in order to trigger highly personalized marketing activities. ” About The Independent Pharmacy.
ChurnZero
OCTOBER 6, 2020
The platform enables teams around the world to send personalized gifts, branded swag, and eGifts at scale. They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics.
Callminer
AUGUST 1, 2017
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends.
Expert insights. Personalized for you.
52 
Let's personalize your content