TeamSupport

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. It can eliminate manual assignment, streamline workflows, and ensure swift response to client concerns.

Self service 52

Self service Analytics CRM Customer Support 52

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. Enlighten Auto Summary automates these tasks, integrating with various CRMs to provide concise, accurate summaries of customer interactions.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

TeamSupport

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. TeamSupport offers a dynamic ticketing system that caters to these needs with advanced automation and customization options.

Customer Support 52

Customer Support Analytics Upselling CRM 52

JustCall

FEBRUARY 28, 2024

JustCall and Mojo Dialer both offer excellent dialers that go beyond just automating your sales calls. The question, however, remains which auto dialer suits the unique needs of your sales team and, of course, your pocket and whether it offers integrations, features, reliable customer support, and workflow automation.

Real estate 52

Real estate CRM APIs Sales 52

NobelBiz

DECEMBER 19, 2023

With the integration of customer relationship management (CRM) systems, intelligent routing algorithms, and automated ticketing systems, call centers can ensure that customer queries are promptly directed to the appropriate department or agent. All the way from onboarding to support to troubleshooting has been great throughout this journey!”

Call Center 106

Call Center Management Wait times Contact Center 106

JustCall

APRIL 9, 2024

VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. TL; DR: Quick look at the top 10 VoIP dialers > JustCall: A powerful software that offers an all-in-one solution with advanced dialing, integrations, and AI functionalities. . >

voip 40

voip Sales Scripts CRM 40

Fonolo

FEBRUARY 2, 2023

Call center automation software is essential to accomplishing this goal. So what does an optimized and automated call center look like, and what are the benefits for your call center? What is Call Center Automation? Let’s explore some of the benefits you can expect from an automated call center. Read on to find out!

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

AWS Machine Learning

JANUARY 10, 2024

A scalable MLOps platform needs to include a process for handling the workflow of ML model registry, approval, and promotion to the next environment level (development, test, UAT, or production). The solution provides a scalable workflow for MLOps in supporting the ML model approval and promotion process with human intervention.

APIs 97

APIs Construction Engineering Analytics 97

TeamSupport

FEBRUARY 1, 2024

TeamSupport facilitates seamless collaboration and streamlines workflows. Additionally, by automating routine tasks, it frees up time for support agents to focus on complex issues, improving efficiency and productivity. These components work in harmony to help businesses adopt a more customer-centric approach.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

Hodusoft

JULY 19, 2023

Benefits of using inbound call center software for businesses How inbound call center software differs from outbound call center software Features of inbound call center software How to choose the right inbound call center software? We are going the cover the following points- What is inbound call center software?

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

TeamSupport

APRIL 10, 2024

By integrating ticket management, live chat, advanced customer analytics, and customer success software, TeamSupport creates a seamless ecosystem for client support and success teams to flourish. These features, working in synergy, ensure that every client interaction is a step towards building stronger, more meaningful relationships.

Analytics 52

Analytics Upselling Sales Management 52

CSM Magazine

AUGUST 23, 2023

As the technology behind mortgage CRMs continues to evolve, there are always new cutting-edge features and capabilities that companies can use to enhance their customer service and streamline their operations. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software.

CRM 52

CRM Real estate Chatbots Construction 52

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results. What Are the Most Important NPS Software Features?

Upselling 101

Upselling Surveys Analytics Customer retention 101

Totango

AUGUST 11, 2021

Deploy Automation and Artificial Intelligence. In a digital environment, customer experience revolves around technology, making automation and artificial intelligence some of the most important tools for enhancing experience. Anticipate Customer Service Needs by Incorporating Automation. Incorporate Personalization.

Best practices 117

Best practices Customer Experience Upselling Interactive Voice Response 117

JustCall

FEBRUARY 12, 2024

While Convoso offers valuable features, the platform does have shortcomings that don’t sit well with a lot of users: an unintuitive and clunky UI, limited integration options, and steep pricing plans. You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. The good news?

CRM 52

CRM Analytics Abandon Call Coaching 52

NobelBiz

FEBRUARY 6, 2024

Watch video Strategic Insights Holly Depies shares key strategies for engaging customers through SMS, suggesting the integration of SMS into call workflows and the importance of personalization. Establishing a successful SMS strategy extends beyond simple workflows and requires patience and a willingness to invest in quality.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

NobelBiz

OCTOBER 2, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Key Features of an Integrated Ticketing System When considering the implementation of an integrated ticketing system, contact center managers should prioritize scalability to accommodate growing operations. Unlock the power of supervision— request a demo today !

Contact Center 106

Contact Center Contact center software Multi-channel support Chatbots 106

VirtualPBX

APRIL 2, 2024

Industry-Leading 24/7 Support & White-Glove Setup Before delving into the 6 standout contact center features that distinguish VirtualPBX Contact Center, let’s take a moment to highlight what has distinguished VirtualPBX for the past 26 years. At VirtualPBX, we deeply value the unique identity of every business.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

JustCall

FEBRUARY 2, 2024

There are many questions – which has better dialer features, which sales dialer offers more integration with affordable pricing ? So, we’ll do the hard work of comparing the two sales dialers in detail, pitting the features each offers. Now, consider the features you are missing. Dive right in! Let’s see where and how.

Sales 52

Sales APIs Engineering CRM 52

AWS Machine Learning

DECEMBER 13, 2023

ML operations, known as MLOps, focus on streamlining, automating, and monitoring ML models throughout their lifecycle. Amazon SageMaker MLOps is a suite of features that includes Amazon SageMaker Projects (CI/CD), Amazon SageMaker Pipelines and Amazon SageMaker Model Registry.

Construction 98

Construction Accountability Engineering Personalization 98

JustCall

MARCH 23, 2023

It aids you with better management of your sales and marketing clients by clubbing your workflows, business processes, and client interactions into a single-view interface. Improved Productivity and Efficiency Another key benefit of using CRM software is that it automates a lot of the processes that would otherwise require human intervention.

CRM 132

CRM Sales Customer retention Metrics 132

TeamSupport

JANUARY 18, 2024

It's designed to streamline workflows, improve communication, and enhance customer satisfaction. Automation: Powered by AI and machine learning, TeamSupport automates tedious tasks, freeing up your agents to focus on what they do best - providing exceptional customer support. What is TeamSupport Software?

Real estate 59

Real estate Customer centricity Self service Analytics 59

Hodusoft

APRIL 4, 2024

This is where HoduSoft CX Suite emerges as a comprehensive solution, offering a set of tools and features designed to enhance CX while efficiently dealing with the key challenges. It is available on a “Pay only for what you need” basis, meaning you just have to pay for the features you need for your business.

Contact center software 52

Contact center software Analytics Interactive Voice Response Contact Center 52

Totango

NOVEMBER 15, 2021

Your CS platform can then become the hub for a unified campaign that harnesses all your apps and data to the task of automating customer success outcomes. Note that all these tools integrate with Totango’s CS platform, which is designed to put data from any source to work driving automated customer success outcomes. Billing: Zuora.

CRM 110

CRM Upselling SaaS Chatbots 110

Hodusoft

MARCH 6, 2024

Leveraging automation tools and streamlining communication channels along with key strategies can empower agents to overcome this challenge. Automating Customer Service Process Automating the customer service process in E-commerce is another key challenge in e-commerce.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

JustCall

JULY 18, 2023

Starting 1st August 2023, we will be introducing new AI features and capabilities that help teams operate efficiently and maximize your technology investments. Sneak Peek into the new JustCall Pricing Plans At JustCall, we’re committed to ensuring that modern sales and support teams get access to the best communication features.

Analytics 52

Analytics CRM Sales Technology 52

AWS Machine Learning

NOVEMBER 22, 2023

Design Principles Description Align IDP SLAs with Overall Document Workflow Objectives IDP typically functions as an integral component of the broader document workflow managed by business teams. Therefore, it is essential that the SLAs for IDP are carefully crafted as subsets of the overall document workflow SLAs.

Best practices 82

Best practices Metrics Feedback Enterprise 82

JustCall

APRIL 23, 2024

Most sales teams understand an auto dialer to be software that makes automated outbound calls by dialing one number after the other. Advanced auto dialers also add more layers of productivity features to the calling workflow. Let’s find an answer. How does an auto dialer work? This is also called the preview dialer.

B2B 52

B2B Sales CRM APIs 52

JustCall

JUNE 29, 2023

With this integration, users will be able to access numerous JustCall features and capabilities directly from their Monday.com account. Seamless Operations with the JustCall X Monday.com Integration Managing customer communication workflows got a lot easier with the JustCall x Monday.com integration.

CRM 52

CRM Accountability Sales Management 52

VirtualPBX

SEPTEMBER 24, 2021

Business VoIP features for busy professionals offer time-saving and convenient solutions for everyday workflow inefficiencies. Today’s blog will share five types of business VoIP features designed with busy professionals in mind. Automations are essential for efficient workflows and time management. Integrations.

voip 98

voip Call Logging Telecommunications Call flow 98

JustCall

APRIL 3, 2023

Tools like Mojo Dealer are widely used to help make the cold calling process more efficient and automated, ensuring that sales and customer service representatives can automate their dealing needs. The solution has a cloud-based contact center that offers multiple features to help increase contact rates and sales revenue.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

VirtualPBX

SEPTEMBER 14, 2023

Feature-Rich: A VoIP system usually comes with a number of features, including voicemail-to-email transcription, call forwarding, call recording, and so on. It has more useful and advanced features than traditional calling systems. Create call forwarding, voicemail, and any other features according to your needs.

voip 105

voip CRM Consulting Consulting 105

AWS Machine Learning

DECEMBER 19, 2023

Manual workflows limit ML lifecycle operations to slow down the development process, increase costs, and compromise the quality of the final product. It’s much more than just automation. The various components needed to build an integrated advanced ML capability and continuously operate it at scale is shown in Figure 1.

Analytics 102

Analytics Engineering Government Best practices 102

Totango

AUGUST 25, 2022

Send email tips on advanced features to customers in the adoption phase. The freemium marketing model provides an inherent motive to upgrade to unlock premium value, and the same principle can be used to motivate the increased adoption of advanced features and upgrades to higher tiers. Learn how to be proactive.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

Fonolo

APRIL 18, 2023

Is your contact center staying on top of advancements in AI and automation ? Automation Strategies to Future-Proof Your Contact Center You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center. What is Automation? New KPIs offer next-level insights into operations.

Contact Center 81

Contact Center Self service Chatbots Scripts 81

JustCall

FEBRUARY 13, 2024

While it offers basic features, limitations like missing deeper integration, lack of advanced analytics, or a clunky interface can hold you back. Plus, some really useful features only come as add-ons. There are much more affordable options out there, with as many (if not more) useful features. You’re not alone.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52