Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 97

SaaS Journey mapping Upselling Best practices 97

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Why Digital Client Relationships are Crucially Important for SaaS Businesses.

SaaS 105

SaaS Journey mapping B2B Feedback 105

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmark 98

Benchmark SaaS Metrics B2B 98

Netomi

NOVEMBER 14, 2022

In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! How AI helps SaaS companies connect with customers in the moments that matter most.

SaaS 52

SaaS Multichannel Upselling Chatbots 52

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Proactively Optimizing SaaS Onboarding.

SaaS 127

SaaS Healthcare Customer retention Enterprise 127

CustomerSuccessBox

JULY 9, 2021

Importance of Customer Journey in SaaS. In the SaaS business, the customer is the ultimate boss. Mapping customer journeys in SaaS is very crucial to influence every interaction and make it a positive experience so that the customer remembers and is happy to come back. Benefits of customer journeys in SaaS. Escalation.

SaaS 59

SaaS Journey mapping B2C B2B 59

Totango

SEPTEMBER 13, 2022

Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. What Are The Benefits Of Having A Customer Success Playbook in SaaS? The benefits of customer success playbooks for SaaS providers are numerous.

SaaS 86

SaaS Upselling Best practices Customer retention 86

ClientSuccess

NOVEMBER 2, 2022

Bridging the gap between customers and a product team is critical, from managing customer implementations to ongoing account maintenance. SaaS organizations are focusing more on maintaining and cultivating long-term customer relationships than ever before, and CSMs are at the forefront of these efforts. 3 Tips That Can Help!

Customer retention 70

Customer retention Upselling SaaS Accountability 70

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged. Regular usage of accounts and product features. Adoption of advanced product features.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmark 52

Benchmark SaaS Metrics B2B 52

ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

SaaS 83

SaaS Customer Service Customer Support Best practices 83

ClientSuccess

JUNE 22, 2020

In 2020, it seems as though there is a technology solution for everything – especially for SaaS organizations and teams. These systems help account managers, salespeople, and executives report on, keep track of, and control client interactions throughout a customer lifecycle. You can learn more here.

CRM 64

CRM Sales Management SaaS 64

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important? But, is that as easy as it sounds?

Upselling 52

Upselling B2B SaaS Feedback 52

ClientSuccess

JUNE 30, 2020

Here are a few tips to build the best product onboarding process for your customers: 1. In the modern world of SaaS product onboarding, there is no excuse for confusion or uncertainty on the side of a customer success tea about what is going on with a customer. Seems easy, right? Actually, it can be – with the right process.

SaaS 81

SaaS Sales Metrics Accountability 81

ChurnZero

JUNE 17, 2022

Create a specific onboarding health score that accounts for these variances as well as the customer’s journey progress or lack thereof. What this is showing is a group of all of the accounts in onboarding. Are they now missing items and tips and tricks that they should know at this point in time? Irit: Hi everyone.

Metrics 98

Metrics SaaS Surveys Self service 98

CustomerSuccessBox

JUNE 27, 2021

Upselling in B2B SaaS is a strategy designed to sell a more feature-rich product edition to an existing customer. So if you’re a B2B SaaS company what you’re looking for is one of those triggers that you believe will generate a potential opportunity to push an upsell. Bonus Tip: Customer Success Playbook for an economic crisis.

Upselling 52

Upselling B2B SaaS Accountability 52

ChurnZero

JULY 6, 2023

In one of many similar instances, I was helping a SaaS company get to the root of its high customer churn. Do you automatically email them a prompt to register for account access? Do you set that account access up for them? I suggested they map out the journey their customers’ experience from the moment they sign a contract.

Journey mapping 52

Journey mapping SaaS Consulting Consulting 52

ClientSuccess

DECEMBER 14, 2020

The customer success function has been thrust into the spotlight at many SaaS organizations, and the health and sentiment of customers is now a company-wide initiative for many teams. The #1 tip for building your customer success process: Transparency and Visibility. There is more competition than ever.

Accountability 65

Accountability SaaS Best practices Metrics 65

CustomerSuccessBox

JUNE 9, 2021

They’ll be very good at it, they’ll be very quick at it, added the experience of onboarding customers and thus are likely to be a lot more consistent, a lot more professional approach in comparison to a generic team, who are likely to be more busy handling accounts as well in comparison to Onboarding specialists.

SaaS 52

SaaS Management Upselling B2B 52

AskNicely

SEPTEMBER 26, 2015

We interviewed directors of SaaS startups to get their insights. To get even more accountable. The post 7 Tips for Better SAAS Board Meetings appeared first on AskNicely. Here’s part two in our series on how to perform better in the boardroom. Quotes are anonymous to enable directors to speak their mind.

SaaS 68

SaaS Benchmark Metrics Accountability 68

Totango

MARCH 10, 2020

To do that, we can use these 5 customer experience tips: Turn Customer Hopes into Personal Goals. These tips will help you distill the entire customer journey into easy to manage, easy to accomplish daily goals and actions. . This score is an effective account of the customer’s current mood. Learn From Previous Experience.

Customer Experience 93

Customer Experience Upselling Feedback SaaS 93

ChurnZero

SEPTEMBER 16, 2021

9 Customer Retention Strategies for SaaS. Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. If you want to throw more fire behind your customer retention strategies , keep reading for some tips and tricks to keep them going strong.

Customer retention 52

Customer retention SaaS Education Feedback 52

TeamSupport

JANUARY 18, 2019

In modern business, SaaS (Software-as-a-Service) , or “cloud”, solutions are now strongly preferred for almost all industries and companies. Here are a few reasons why so many companies have made the switch to SaaS…. Joe from accounting has a Mac, while Gabriella in IT needs to run on a Linux machine.

SaaS 74

SaaS Accountability Sales Customer Support 74

AskNicely

SEPTEMBER 26, 2015

We interviewed directors of SaaS startups to get their insights. To get even more accountable. The post 7 Tips for Better SAAS Board Meetings appeared first on Net Promoter Score from AskNicely. Here’s part two in our series on how to perform better in the boardroom. 1: Check Your Pompoms At The Door.

SaaS 60

SaaS Benchmark Metrics Accountability 60

ClientSuccess

MAY 12, 2020

The last few months have definitely been eye-opening for many customer success teams, and SaaS organizations in general. Tip #1: Stay on top of customer needs: When you’re trying to do more with less, the biggest thing to remember is organization! Now is not the time to let customer needs slip through the cracks.

Accountability 66

Accountability SaaS Surveys 66

Satrix Solutions

SEPTEMBER 15, 2020

While the words “human-centered” may evoke fears of manual labor and time consumption, here are some tips to help you become more efficient as you analyze and code unstructured feedback. Tip 1: Consider your top priorities when analyzing verbatim responses. Tip 2: Develop a codebook to evaluate open-ended feedback.

Surveys 78

Surveys B2B Feedback SaaS 78

ChurnZero

MARCH 23, 2021

Whenever a new SaaS product is introduced to a company, there are often lots of difficulties, obstacles, and learning that’s needed to get them acclimated to the product, how to use the product, to understand it’s functionality, and it’s capability. Showing First Hand How The SaaS Platform Works, Results It Produces, and Capabilities.

SaaS 52

SaaS Finance Advertising B2B 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Product Usage – is the account above 80% license utilization with high usage across all features? The same holds true for our vendors. Bolster Benefits With Blogs, Resources, and Newsletters.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

JUNE 2, 2023

A Customer Success Manager at a Series-B stage SaaS company had just learned a key contact—their customer champion—was moving on to a new role. Regardless of why it happens, the unmanaged key account change is the single greatest leading predictor of churn. If that sounds scary—and it should—there’s an upside too.

SaaS 98

SaaS Accountability Personalization Sales 98

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. It shows that any acorn can turn out to be a larger account as it started from an acorn. It is uncommon to see in SaaS but it works.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. Check out these tips from some of ChurnZero’s CS Power Users and learn why ChurnZero and CS teams create a robust combination! . The approach that may have worked for managing a small number of customer accounts can prove an obstacle as your company scales.

Best practices 72

Best practices Accountability Upselling SaaS 72

Callminer

APRIL 23, 2019

The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card. Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts.

Best practices 159

Best practices Call Center Banking Contact Center 159

CustomerSuccessBox

DECEMBER 1, 2021

Top 7 tips to automating onboarding. As a CSM, you are handling multiple accounts all the time and you need to get notifications for important steps achieved. That way, the CSM is saved from manually looking into each account. You can check out the CustomerSuccessBox blog for solutions to B2B SaaS problems.

CRM 52

CRM Accountability B2B SaaS 52

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. This is what’s commonly known as joint account planning. Joint account planning takes customer success a step further by analyzing and strategizing how a specific customer account could grow.

Accountability 42

Accountability Upselling SaaS Feedback 42

Totango

APRIL 16, 2019

And by providing visibility into the status of each task, they ensure that all action items are completed and that no customer’s account slips under the radar. By keeping a close eye on each account and responding proactively to any issues, you can soften the learning curve and prevent churn.

Enterprise 74

Enterprise SaaS Social media contact Education 74

ClientSuccess

JUNE 2, 2020

While working from home might not be anything new for customer success teams (especially if you work regularly with SaaS and/or start-up organizations that prioritize remote work) the sheer number of new challenges and concerns that many companies are facing adds a different twist to this era of working from home.

SaaS 69

SaaS Personalization Accountability Management 69