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5 Tips to Improve Your Accounting Firm

Abby Connect

Take your accounting firm from good to great with our five tips on improving an accounting firm. These tips span the pillars of your business from organization, optimization, and technology to branding and client satisfaction, we’ll help you set the foundation for your firm’s growth.

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Do More In ‘24: Ten Customer Service and CX Tips for the New Year

ShepHyken

A speedy response creates confidence. Be more accountable – Don’t make excuses or blame others. I often joke about a company that took four days to get back to me with an answer. If I wanted the answer in four days, I would have waited four days to ask the question!

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Promotions – Tip #7

Steve DiGioia

Not the kind that gets you the corner office, a big expense account, or stock options; I’m talking about the kind you use to advertise and spread the word about your business. The post Promotions – Tip #7 appeared first on Steve DiGioia. It’s a never-ending process.

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Coaching Tips for Account Managers | Key Account Management

Kapta Customer Success

We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Are you going to KAMCon in 2023? Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives.

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Guest Post: 5 Tips to Improve a Bad Customer Experience

ShepHyken

The following list discusses five tips every business can implement into their customer service procedures. These tips will allow you to transform a bad customer experience into a positive one. Summary: Accountability and Communication. Talk With Your Team.

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Guest Post: 6 Best Business Management Tips While Investing in Customer Experience

ShepHyken

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing . Empower Your Service Team.

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Coaching Tips for Account Managers | Key Account Management

Kapta Customer Success

Developing a key account management program is a worthwhile effort, given the fact that key accounts can represent 30 to 50 percent of revenue and margin for many companies. So, retaining these top accounts is essential in an increasingly competitive marketplace.