Andrew Mcfarland

SEPTEMBER 23, 2022

As an Account Executive (AE), you’ll work to connect qualified leads with account executives. An Account Executive must measure pipeline revenue, velocity, and close rates. For example, account executives can find hidden gems within the customer base and recommend products based on their needs.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

Quality Contact Solutions

DECEMBER 31, 1969

Use Outbound Telemarketing for Upselling Current Customers. Using outbound telemarketing to upsell additional products and services to an existing customer base can be complex and needs to be handled with tact and care. Use Outbound Telemarketing to Reactivate Lapsed Accounts. Use Outbound Telemarketing for Data Clean Up.

Telemarketing 49

Telemarketing outsourcing Upselling Sales 49

Quality Contact Solutions

DECEMBER 31, 1969

You expect me to find new business, maintain my current customers AND upsell?”. One that impacts productivity and morale of the entire department. When a salesperson is tasked with hunting their own leads, qualifying, closing, account management, marketing, etc., Do any of these phrases sound familiar? “I

Telemarketing 64

Telemarketing outsourcing Sales Morale 64

ChurnZero

JULY 9, 2020

Product Usage – is the account above 80% license utilization with high usage across all features? Plus, you can get your content in front of a wider audience and increase shareability since the interviewee will often want to cross-promote through their company site and accounts as well as their own personal networks.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

CustomerSuccessBox

APRIL 29, 2022

The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer. Instead, you’ll have all the information you need to keep clients by combining real-time account health with CRM data and customer billing.

SaaS 52

SaaS Customer retention Metrics B2B 52

aircall

JANUARY 29, 2021

Upselling and cross-selling . Practice with digital tools such as pulling up CRM information and other customer account data. You could also use your cloud-based phone system to demonstrate how to tag calls, update customer accounts via insight cards, and transfer calls between parties. Here are some of the common ones: .

Best practices 62

Best practices Call Center call center software Morale 62

ChurnZero

OCTOBER 8, 2021

You start as a company of 10, signing up every employee with a Google Drive account. As your business grows, you’ll have more employees to sign up with a Google Drive account, plus the storage space you need will increase. A large number of opened accounts with the SaaS business. . Yet, over time, your demands will change.

SaaS 98

SaaS Metrics B2B Enterprise 98

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. For example, the same person can contact a firm by email and then follow up via their Facebook account a few hours later. All of this squandered time equals greater fees for your agents. This is an opportunity but also a challenge for contact center agents.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

Comm100

FEBRUARY 20, 2018

According to one report, Chatbots currently account for business cost savings of $20 million globally. And, happier agents have a better overall workplace morale, which translates into the quality of customer service. Chatbots can proactively alert customers to sales and discount opportunities, increasing upsells and engaging visitors.

Chatbots 53

Chatbots Contact Center Benchmark Chief Customer Officer 53

ProProfs Blog

AUGUST 8, 2019

Employees’ morale getting impacted due to incoming complaints. You can only become flexible if you take the following steps into account. What’s more, Apple ensures to take the voice of their customers into account when building designs of their new products. Engage, Learn, & Create Upsell Opportunities.

Customer Service 76

Customer Service Airlines Feedback Sales 76

Comm100

OCTOBER 11, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Social media can work just as well as call centers to upsell products or capture service-to-sales opportunities, and in this respect, it offers additional opportunities that aren’t possible via traditional phone calls.

Customer Service 49

Customer Service Customer Care Morale Marketing 49