CSM Practice

MAY 22, 2022

Some important points to remember: Collaboration and teamwork are essential – For a successful renewal process, your customer should interact with a number of people at your firm during the journey. Customer advocacy aims to turn your most ardent and committed customers into brand ambassadors.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Monitor customer health to track usage and overall customer satisfaction.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 13, 2022

Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.? As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

APRIL 7, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drive strategy of land and expand within the customer base.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

SEPTEMBER 2, 2022

Understand every aspect of the customer business and prioritize customer needs. Build & Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers. Identify critical customer challenges and advise better solutions.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

FEBRUARY 21, 2022

Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives. Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention. Apply here: [link].

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

JUNE 16, 2022

Be a strategic partner to the Head of the Customer Success practice by continually innovating and improving on both the program offerings and method of how we engage to execute. Oversee the implementation and documentation of best practices across the K1 portfolio to drive impact more broadly across the portfolio. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

Amity

APRIL 24, 2017

As a CEO, having the ability to speak to customers every single day, especially in those early stages, helped us lay the foundation for a feedback-driven culture. A big part of this is making sure everything is documented, training everyone on those core responsibilities, and ensuring constant communication between team members.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

ChurnZero

OCTOBER 12, 2021

With ChurnZero, they were able to assign a customer health score to each of their clients to gain a better line of sight on accounts at a higher risk of turnover. They also completely revamped their internal processes to improve the customer transition between the Sales team and the Customer Success team.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

ChurnZero

OCTOBER 12, 2021

With ChurnZero, they were able to assign a customer health score to each of their clients to gain a better line of sight on accounts at a higher risk of turnover. They also completely revamped their internal processes to improve the customer transition between the Sales team and the Customer Success team.

Healthcare 52

Healthcare Accountability Metrics Surveys 52