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13 Customer Success Manager Skills to Look for When Hiring

Totango

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

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How to make a Customer Success Dashboard that Works

CustomerSuccessBox

Doing business while keeping a pleasant client relationship has become exceedingly challenging in today’s hyper-competitive SaaS industry. The third component is a set of KPIs that monitor the performance of their own teams since most heads of CS also have functional responsibility for post-sales customer-facing functions.

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What Are The Top 50 SaaS Companies in 2020?

SmartKarrot

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

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Customer service skills: What does it take to make a great contact centre manger?

Vonage

As such, they have to handle extreme amounts of pressure, while keeping agents happy and accountable for goals and deadlines. Allowing agents to air their voice via team meetings will help them feel as though they play a vital role in the success of the contact centre. Implement a structured recruiting programme.

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Nov 08 – Customer Success Jobs 

SmartKarrot

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Set strategic direction for your team and translate it into actionable daily/weekly initiatives.

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Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service

CSM Magazine

Utilita, one of Britain’s leading suppliers of Smart Pay As You Go Energy, has recruited a digital ‘workforce’ to relieve their human counterparts of laborious, time-consuming tasks and make the business more efficient. For example, routine employment reference requests no longer take up time for the HR team.

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Contact Center Performance: How To Turn Operations Around When Things Are Going Bad?

NobelBiz

After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard. Team Management: how dedicated are your agents? The supervisor or manager may also be stressed by his or her inability to help the rest of the team.