JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

Beyond Philosophy

DECEMBER 10, 2021

Of course, things like “enrichment” are hard to measure. Instead of complaining that people don’t use Net Promoter appropriately, Reichheld decided to present an alternative that’s an appropriate metric to hold people accountable. In other words, people in accounting go to jail if they cheat. .

Airlines 273

Airlines Metrics Accountability SaaS 273

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Bolster Benefits With Blogs, Resources, and Newsletters.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. While some organizations have CSMs handle the entire upsell process, others bring in sales team members to help facilitate negotiating and contracts. This is what’s commonly known as joint account planning.

Accountability 42

Accountability Upselling SaaS Feedback 42

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. Depending on your saas pricing model , you could offer the user a temporary up his package like a compensation (for example, for 2 days). Your sales and service teams are aligned with homogenous information about customers.

Sales 69

Sales Customer Service Upselling CRM 69

Nicereply

AUGUST 20, 2020

Companies have long understood the value of Sales and Dev Operations in making sure selling and product teams operate as effectively as possible. However, in today’s subscription-based SaaS community, these aren’t the only functions that need to be running at full speed. Google Podcasts.

Customer Experience 97

Customer Experience SaaS Accountability Sales 97

Amity

DECEMBER 9, 2016

Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. Are enterprise clients most concerned with security, uptime and having access to an account manager? Manager of Growth Marketing, Sarah E.

Marketing 109

Marketing SaaS Sales Surveys 109

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. In this blog post, we will outline the top 10 best customer success certificates and training in 2021. In this course you will learn how to use CustomerSuccessBox effectively as a CSM. CustomerSuccessBox 101 Training for CSMs.

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

CustomerSuccessBox

MAY 8, 2022

Of course, this has an impact on the customer’s ability to execute their work, but it also has an impact on the CSM’s quota and the company’s general ability to develop and grow. Prospective purchasers will find it challenging to evaluate SaaS items due to the tremendous competition for the consumer’s attention.

SaaS 52

SaaS Accountability Sales Feedback 52

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Renewal Rate.

SaaS 98

SaaS Customer centricity Accountability Education 98

Totango

MARCH 26, 2021

At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. Onboarding.

SaaS 66

SaaS Best practices Upselling Education 66

CustomerSuccessBox

MARCH 15, 2022

Use this analogy to explain your SaaS business model. For SaaS organizations, the purpose of a free trial is to obtain a customer. In this blog, you’ll learn how to boost your free trial to paid conversion rate using some simple, effective tactics. 5 Ways to Optimize ‘trial to paid’ conversion rate in SaaS.

SaaS 52

SaaS Construction Accountability B2B 52

ClientSuccess

FEBRUARY 8, 2023

Of course, no physical trophies will be handed out, but we hope this list will help you as you strive for greater customer satisfaction, retention, and growth. Outcomes : during the sales cycle, customers will outline specific goals they are trying to achieve with your solution. Did they achieve these outcomes?

Metrics 75

Metrics Upselling B2B SaaS 75

Anexa BPO

MARCH 22, 2023

It originated in the early days of Software as a Service (SaaS) organizations, when many original users would test drive a service, and then cancel. This, of course, led to a high churn rate, which is the kiss of death for most organizations. To analyze the difference, we must consider the evolution of customer success.

Customer centricity 52

Customer centricity outsourcing SaaS Surveys 52

aircall

OCTOBER 6, 2022

Companies in the EMEA region currently account for 53% of Aircall’s customer base, and the expansion of our physical presence across the continent helps us bring the power of conversation to the region’s resilient and ambitious business community. . ” — Anna Núñez, Regional Sales Manager at Aircall . The post Hola, España!

SaaS 62

SaaS Education Marketing Technology 62

ClientSuccess

APRIL 15, 2019

When one looks at the typical SaaS method of sales and customer success, there is a clear funnel in place. While the awareness, education, and selection stages of the sales cycle are well-known and well-defined, the customer success side of this funnel is less well known. Look at Sales. Look at Onboarding.

SaaS 50

SaaS Journey mapping Benchmark Sales 50

CustomerSuccessBox

OCTOBER 5, 2021

In SaaS businesses, ARR/MRR is the lifeline for their existence. Surprisingly, only 10% of SaaS businesses ever get past the 125% MRR rate. In B2B SaaS businesses, you have to identify those key indicators which can drive performance. Account health KPIs- Product adoption, customer usage, etc. Some of them are.

Upselling 59

Upselling SaaS Metrics Accountability 59

ChurnZero

FEBRUARY 17, 2022

But of course, you’re far from alone in feeling this way. But CRM functionality only accounts for a tiny sliver of what Customer Success software was built to do in regards to automation, adoption tracking, and journey lifecycle management. Does your vice president of sales let their sales reps not use their CRM?

CRM 98

CRM Chief Customer Officer SaaS Morale 98

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Management 59

Management Feedback Sales SaaS 59

ChurnZero

AUGUST 2, 2019

In fact , among food retailer s free samples have been known to boost sales by nearly 2000%. With statistics like this , it’s not surprising that a strategy once reserved for food courts has spread to other industries ; SaaS is no exception. Blog Author: Alex Weihmann. Schedule a demo today. .

SaaS 58

SaaS Accountability Sales Personalization 58

SmartKarrot

JANUARY 18, 2021

Many entrepreneurs have joined the bandwagon of SaaS industry, but they are yet to realize that SaaS growth model is quite different from traditional ones. A deep understanding of SaaS growth levers can take your business to the next level. SaaS is a growing industry. There are some 14 courses in SaaS on Udemy itself.

SaaS 10

SaaS Customer retention Upselling Marketing 10

CustomerSuccessBox

JANUARY 8, 2020

As more and more B2B SaaS companies start building their customer success division and being customer success focussed, customer success has expanded to become large and complex like other departments. As mentioned previously in several of our blogs, this is a non negotiable demand if you want to have any of the benefits of customer success.

Upselling 52

Upselling SaaS B2B Metrics 52

ClientSuccess

APRIL 28, 2021

As a CSM, you’ve probably been ghosted a time or two – by clients, of course. If you’re a CSM working for a SaaS-based vendor, there are a few stages where a customer would typically go silent. If you’re a CSM working for a SaaS-based vendor, there are a few stages where a customer would typically go silent.

Upselling 64

Upselling SaaS Metrics Accountability 64

CustomerSuccessBox

OCTOBER 4, 2018

Every SaaS company knows how important Customer Success is and what results it can bring if implemented properly. Recently in a webinar with Debbi Stanley, CFRE, Vice President of Sales and Customer Success, Rallybound, Debbi shared several actionable insights that will guide you to build your customer success team. ?.

SaaS 77

SaaS Customer retention Accountability Consulting 77

Amity

DECEMBER 10, 2014

As SaaS companies increasingly look beyond simply closing a new customer and towards increasing the value of the customer relationships over time, businesses are zeroing in on the role of customer success to add value, influence customer outcomes, and build loyalty to increase revenue. But there is much more.

SaaS 60

SaaS Sales Accountability Surveys 60

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. The same goes for the sales teams also.

Education 52

Education Customer retention Sales B2B 52

ChurnZero

AUGUST 11, 2020

This is a guest blog post by Anita Toth, Chief Churn Crusher. . Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? This article shares three successful approaches B2B SaaS companies took to retain customers in the first wave. This is shocking.

Customer retention 97

Customer retention Chief Customer Officer SaaS Accountability 97

ClientSuccess

APRIL 13, 2021

At the most basic level, businesses partner with SaaS vendors to solve a problem. And then, of course, deliver on these promises and outcomes to show value. As you’re working to establish yourself as an executive asset for customers, it’s important to make sure you don’t veer into sales territory.

Upselling 52

Upselling SaaS Best practices Accountability 52

Amity

JULY 8, 2016

There can be no doubt about the direct correlation between Customer Success and the long-term success of SaaS companies. There are calculations and strategies , analyst research , reports and findings , and numerous compelling blog posts – enough supporting evidence to motivate even the most skeptical C-suite.

SaaS 61

SaaS Sales Marketing Accountability 61

aircall

FEBRUARY 26, 2018

2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. Marketing, sales, and customer support tools have limited power unless they can communicate with one another. It’s our goal for Aircall to work with as many popular support and sales platforms as possible.

call center software 59

call center software Call Center First call resolution Technical Support 59

ChurnZero

JULY 19, 2019

My organization’s product team has made some really big (and lots of really small) changes to our processes (and product, of course) as a result of Customer feedback. Implementation Specialist for SaaS Startup . ? . For most CSMs, one of the most dreaded situations is managing an account that just isn’t a good fit.

SaaS 56

SaaS B2B Sales Accountability 56

JivoChat

MAY 24, 2023

As you scroll down, it’s possible to navigate through different sections of the website, and find the properties available for rent and for sale. Add a section to highlight the special sales and coupon discounts. WordPress 27 - Iotix The Iotix template is a perfect template for SaaS (software as a service) companies.

Real estate 75

Real estate SaaS Sales Technology 75

Amity

JULY 8, 2016

There can be no doubt about the direct correlation between Customer Success and the long-term success of SaaS companies. There are calculations and strategies , analyst research , reports and findings , and numerous compelling blog posts – enough supporting evidence to motivate even the most skeptical C-suite.

SaaS 48

SaaS Sales Marketing Accountability 48

Amity

JULY 8, 2016

There can be no doubt about the direct correlation between Customer Success and the long-term success of SaaS companies. There are calculations and strategies , analyst research , reports and findings , and numerous compelling blog posts – enough supporting evidence to motivate even the most skeptical C-suite.

SaaS 48

SaaS Sales Marketing Accountability 48