inmoment
JULY 6, 2020
The Coronavirus pandemic has left no industry unscathed, especially retail banking. As banking brands reel from everything from a reduction of in-branch business to the economic crunch at large, it’s imperative that they adapt to these and other challenges if they hope to emerge from this crisis in a strong position. Overactivity.
Beyond Philosophy
AUGUST 17, 2015
Reliability and consistency, delivered to a customer’s expectations or better, build a ‘bank account’ of positive memory and trust. And then, irrespective of the channel, consumers’ trust bank account will quickly be depleted; and, in the process, they will influence the bank accounts of other consumers.
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CSM Magazine
SEPTEMBER 15, 2021
Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers. The selection of customers span the UK, 27% are based in London and 50% of customers are aged between 26 and 42.
TRUSTID
SEPTEMBER 5, 2019
In the white paper, “The Knowledge-based Authentication Threats,” wasting fraud-fighting resources is one the top reasons why KBA poses a material risk to contact centers and their relationships with customers. . Download our free white paper today to learn about the different ways KBA threatens the modern contact center.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
TRUSTID
AUGUST 29, 2019
As advanced criminal tactics make it easier than ever to take over customer accounts, many call center operations have major weaknesses in securing their enterprises. The white paper, “Four Challenges to Phone Channel Authentication,” explores major weaknesses in contact center authentication and the solutions that address these challenges.
ConvergeOne
JANUARY 19, 2021
Both physical and electronic handling should be taken into account, in terms of who has access to the information and what they are doing with it. If a cybercriminal were to break into a personal Gmail account with the same password that is being used for your database at work, they will have access to critical company assets.
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