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5 Top Customer Service Articles of the Week 11-14-2022

ShepHyken

It was fairly one-dimensional, easily addressed with physical phone banks and basic staff management processes. It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Our second entry isn’t an article, either. It’s a video.

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How Retail Banks Must Adapt During and After COVID-19

inmoment

The Coronavirus pandemic has left no industry unscathed, especially retail banking. As banking brands reel from everything from a reduction of in-branch business to the economic crunch at large, it’s imperative that they adapt to these and other challenges if they hope to emerge from this crisis in a strong position. Overactivity.

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Banking on Great Conversations

Uniphore

With a conversational automation platform that understands the customer’s real intent and sentiment, banking contact centers can deliver a positive conversational experience that drives customer satisfaction. The post Banking on Great Conversations appeared first on Uniphore. Download Now.

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Are you putting your customer relationships at risk?

TRUSTID

In the white paper, “The Knowledge-based Authentication Threats,” wasting fraud-fighting resources is one the top reasons why KBA poses a material risk to contact centers and their relationships with customers. . Download our free white paper today to learn about the different ways KBA threatens the modern contact center.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Loyal Customers Are Worth 22X More Than Average Customers According to New Retail Report

CSM Magazine

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers. The selection of customers span the UK, 27% are based in London and 50% of customers are aged between 26 and 42.

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Are Experience Consistency and Reliability Emotional Drivers?

Beyond Philosophy

Reliability and consistency, delivered to a customer’s expectations or better, build a ‘bank account’ of positive memory and trust. And then, irrespective of the channel, consumers’ trust bank account will quickly be depleted; and, in the process, they will influence the bank accounts of other consumers. appeared first on.

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