Integrity Solutions

APRIL 19, 2024

Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers. There’s no value for them in listening to salesperson recite scripted features and benefits — they’ve already read all of that on the website or in other marketing materials.

Personalization 109

Personalization Sales Scripts Contact Center 109

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Good scripting can lessen the amount of decision making, but another way to counteract. Bank of America, J.P. Morgan Chase, and WNS Global Services.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

APRIL 23, 2019

The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card. Typically, it’s banks that are fined for non-compliance and fines range from $5,000 to $100,000 per month. Methods for Ensuring PCI Call Recording & Transcription Compliance.

Best practices 159

Best practices Call Center Banking Contact Center 159

Vistio

OCTOBER 5, 2021

But over time, I moved into banking technology, I rose up the ranks and I ended up running all of the trading technology for a big French bank. And then after that job, I ran European technology for an American bank. I don’t want to get up early and go to the bank every morning.

Chatbots 52

Chatbots Contact Center Banking Technology 52

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