AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. Tasks like account balance lookups are completed in seconds, a 90% reduction in time compared to WaFd’s legacy system.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

AWS Machine Learning

JUNE 13, 2023

In other words, it is a search engine that specializes in internal information. In addition, the connector is loaded through a restricted account, allowing for a security-conscious implementation. API implementations, so we can eventually provide customized search pages to our employees to improve their experience.

Chatbots 78

Chatbots Engineering Enterprise APIs 78

AWS Machine Learning

JANUARY 9, 2024

This solution will help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators. A Hugging Face account. Sign up with your email if you don’t already have account. Access to Llama 2, using the same email ID that you used to sign up for Hugging Face.

APIs 107

APIs Engineering Accountability Gamification 107

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. The Streamlit application invokes the API Gateway endpoint REST API. The API Gateway invokes the Lambda function.

APIs 77

APIs Enterprise Accountability Chatbots 77

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 104

Engineering Accountability Construction APIs 104

AWS Machine Learning

APRIL 24, 2023

Since conversational AI has improved in recent years, many businesses have adopted cutting-edge technologies like AI-powered chatbots and AI-powered agent support to improve customer service while increasing productivity and lowering costs. API Gateway bypasses the request to Lambda. Lambda checks the format and stores it in DynamoDB.

APIs 62

APIs Customer Experience Feedback Chatbots 62

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 100

Chatbots APIs Engineering Enterprise 100

Creative Virtual

JANUARY 26, 2023

In some cases, one might be willing to accept a certain risk in exchange for very efficiently making large chunks of information available to a chatbot. However its knowledge is not limitless and so on its own it will not have large parts of the information needed for specific chatbot use cases.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

AWS Machine Learning

JULY 7, 2022

Let’s say you have identified a use case in your organization that you would like to handle via a chatbot. You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. You should use CloudFormation templates to create your bots.

Best practices 75

Best practices Metrics APIs Accountability 75

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive.

Customer centricity 59

Customer centricity Contact Center Technology Telemarketing 59

AWS Machine Learning

AUGUST 14, 2023

Prompt engineering for zero-shot and few-shot NLP tasks on BLOOM models Prompt engineering deals with creating high-quality prompts to guide the model towards the desired responses. Prompt engineering can greatly improve the performance of zero-shot and few-shot learning models. Question: When was NLP Cloud founded?

Engineering 71

Engineering APIs Chatbots Scripts 71

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we explore building a contextual chatbot for financial services organizations using a RAG architecture with the Llama 2 foundation model and the Hugging Face GPTJ-6B-FP16 embeddings model, both available in SageMaker JumpStart. Lewis et al. The following diagram shows the conceptual flow of using RAG with LLMs.

Engineering 94

Engineering Chatbots APIs Benchmark 94

AWS Machine Learning

SEPTEMBER 19, 2023

The steps involved are as follows: The financial analyst poses questions via a platform such as chatbots. Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. Existing customer accounts also expanded, contributing to revenue growth.

Marketing 103

Marketing APIs Engineering Analytics 103

AWS Machine Learning

NOVEMBER 30, 2022

J1 can be applied to virtually any language task by crafting a suitable prompt containing a description of the task and a few examples, a process commonly known as prompt engineering. Popular use cases include generating marketing copy, powering chatbots, and assisting creative writing. “We

APIs 72

APIs Benchmark Chatbots Accountability 72

JustCall

MARCH 13, 2023

SMS bots are automated chatbots that use SMS messaging to communicate with customers, making them a versatile and potent piece of technology to have in your marketing and customer service arsenal. This zero engineering dependency is an additional benefit that is available with the SMS bot.

APIs 84

APIs Marketing Sales Customer Support 84

aircall

JUNE 11, 2021

2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. A discussion of voice communications isn’t complete without VoIP (voice over internet protocol) and an open API (applied programming interface) technology. Telecommunication Now.

voip 62

voip APIs Call Center Telecommunications 62

AWS Machine Learning

AUGUST 1, 2023

Furthermore, proprietary models typically come with user-friendly APIs and SDKs, streamlining the integration process with your existing systems and applications. It offers an easy-to-use API and Python SDK, balancing quality and affordability. Popular uses include generating marketing copy, powering chatbots, and text summarization.

Healthcare 74

Healthcare APIs Scripts Engineering 74

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service Banking 75

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 99

Chatbots APIs Engineering CRM 99

AWS Machine Learning

AUGUST 2, 2023

We demonstrate CDE using simple examples and provide a step-by-step guide for you to experience CDE in an Amazon Kendra index in your own AWS account. After ingestion, images can be searched via the Amazon Kendra search console, API, or SDK. However, we can use CDE for a wider range of use cases.

Enterprise 71

Enterprise Healthcare APIs Big data 71

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

SEPTEMBER 1, 2023

Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators. For details, refer to Creating an AWS account.

APIs 90

APIs Chatbots Engineering Best practices 90

AWS Machine Learning

MAY 2, 2023

There are a few limitations of using off-the-shelf pre-trained LLMs: They’re usually trained offline, making the model agnostic to the latest information (for example, a chatbot trained from 2011–2018 has no information about COVID-19). Rachna Chadha is a Principal Solution Architect AI/ML in Strategic Accounts at AWS.

Engineering 75

Engineering Management APIs Chatbots 75

AWS Machine Learning

APRIL 23, 2024

With Knowledge Bases for Amazon Bedrock, you can quickly build applications using Retrieval Augmented Generation (RAG) for use cases like question answering, contextual chatbots, and personalized search. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 106

APIs Enterprise Scripts Accountability 106

AWS Machine Learning

MARCH 14, 2024

We provide an overview of key generative AI approaches, including prompt engineering, Retrieval Augmented Generation (RAG), and model customization. Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. With the right technique, you can build powerful and impactful generative AI solutions.

Best practices 107

Best practices Engineering Chatbots Enterprise 107

AWS Machine Learning

SEPTEMBER 14, 2023

Unstructured data accounts for 80% of all the data found within organizations, consisting of repositories of manuals, PDFs, FAQs, emails, and other documents that grows daily. This means that controlling access to the chatbot is crucial to prevent unintended access to sensitive information. Amazon API Gateway 1M REST API Calls 3.5

APIs 95

APIs Healthcare Scripts Engineering 95

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 103

Analytics APIs Engineering Construction 103

AWS Machine Learning

DECEMBER 22, 2023

Amazon Bedrock is a fully managed service that makes leading FMs from AI companies available through an API along with developer tooling to help build and scale generative AI applications. The web channel includes an Amplify hosted website with an Amazon Lex embedded chatbot for a fictitious customer.

Scripts 100

Scripts Chatbots Accountability Multi-channel support 100

AWS Machine Learning

APRIL 10, 2023

Better search results, image recognition for the visually impaired, creating novel designs from text, and intelligent chatbots are just some examples of how these models are facilitating various applications and tasks. engine=Python because the handles are implement in python. The following code is a sample model.py

Engineering 72

Engineering APIs Benchmark Advertising 72

AWS Machine Learning

AUGUST 15, 2023

The response from the chatbot will be able to directly answer the question and also include the links to the source videos with the specific timestamp of the contents that are most relevant to the user’s request. Build a multi-functional chatbot using LLMs with SageMaker, where the two aforementioned solutions are wrapped and deployed.

Chatbots 73

Chatbots Enterprise Accountability Best practices 73

AWS Machine Learning

MAY 3, 2023

With Amazon Bedrock , you will be able to choose Amazon Titan , Amazon’s own LLM, or partner LLMs such as those from AI21 Labs and Anthropic with APIs securely without the need for your data to leave the AWS ecosystem. For the best results, a GenAI app needs to engineer the prompt based on the user request and the specific LLM being used.

Enterprise 68

Enterprise APIs Chatbots Government 68

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. Before you get started with the solution, create an AWS account. This identity is called the AWS account root user. We use an ml.t3.medium

Telecommunications 113

Telecommunications Healthcare Transportation Accountability 113

SmartKarrot

SEPTEMBER 25, 2020

With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. Leading the customer relationship management industry, Zendesk offers AI tools including customer service chatbot software, etc. The cloud-based accounting software Xero connects people and businesses through its SaaS model.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. Leading the customer relationship management industry, Zendesk offers AI tools including customer service chatbot software, etc. The cloud-based accounting software Xero connects people and businesses through its SaaS model.

SaaS 8

SaaS APIs Analytics Enterprise 8

AWS Machine Learning

MAY 9, 2023

You can then use that text file when invoking the AWS Command Line Interface (AWS CLI) or the Application Auto Scaling API. SageMaker endpoint configuration – Create an endpoint configuration using the CreateEndpointConfig API and the new configuration ServerlessConfig options or by selecting the serverless option on the SageMaker console.

Metrics 67

Metrics Best practices APIs Engineering 67

AWS Machine Learning

MAY 4, 2023

We use the GPT4ALL-J , a fine-tuned GPT-J 7B model that provides a chatbot style interaction. The Neuron runtime consists of kernel driver and C/C++ libraries, which provide APIs to access AWS Inferentia and Trainium Neuron devices. This file acts as an intermediary between the DJLServing APIs and the transformers-neuronx APIs.

APIs 77

APIs Scripts Engineering Chatbots 77

AWS Machine Learning

JANUARY 19, 2024

The concepts illustrated in this post can be applied to applications that use PLM features, such as recommendation systems, sentiment analysis, and search engines. Choose Request increase at account-level. The requested quota approval may take some time to complete depending on the account permissions. Choose Request.

Metrics 98

Metrics Scripts Benchmark Enterprise 98