Horizon CX

FEBRUARY 29, 2024

Without a sense of loyalty, customers may be easily swayed by competitors who offer a more personalized and attentive experience. Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services.

Morale 52

Morale Customer centricity Upselling Feedback 52

Playvox

APRIL 4, 2023

To keep engagement up, feedback should be focused on coaching rather than micromanaging. A coaching solution that automatically delivers feedback on how to improve can be very effective. Automation has the added benefit of creating more time for personal engagement during feedback sessions.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Hodusoft

JANUARY 3, 2024

CCaaS platforms often include features designed to enhance the customer experience, such as intelligent routing, personalized interactions, and multichannel support. By doing that it provides a personalized and efficient service. With 99.999% uptime, CCaaS software solutions cover unplanned contingencies.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

3CLogic

JANUARY 9, 2024

To stay competitive, you need to meet your customers' expectations by addressing their specific concerns in a personalized way. So, how can your organization stay competitive in 2024? How to Stay Competitive in 2024 with Unmatched Customer Experiences 1.

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

MiaRec

JANUARY 15, 2024

Call Centre Helper | MiaRec Tatiana Polyakova, our COO at MiaRec, joins Call Centre Helper to share with you a glimpse of what's on the horizon for MiaRec in 2024. In 2024, we're set to introduce a range of exciting updates that will revolutionize the way contact centers operate. And that's just the beginning! Curious to learn more?

Coaching 52

Coaching Scripts Feedback Contact Center 52

JustCall

APRIL 9, 2024

> Nextiva: It streamlines communication and offers personalized interactions with AI features. Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing.

voip 40

voip Sales Scripts CRM 40

Balto

JANUARY 22, 2024

We’ll help you understand how generative AI can skyrocket your contact center’s efficiency, improve data analysis capabilities, streamline QA and coaching processes, and make customers happier. The manual, time-consuming approach means that you’ll have to compromise and make your coaching sessions much more generic than they should be.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

ChurnZero

MARCH 7, 2024

If you’re a customer success leader in 2024, you’ve probably spotted the signs of stress among your CSMs over the last 18 months. Your team have things going on in their personal life, which have nothing to do with work, but which can affect how they come to work. Encouragement is more about the person and the effort they put in. “I’m

Management 94

Management Coaching Personalization 94

3CLogic

APRIL 29, 2024

Enterprise leaders are well aware of this, ranking technology enablement for employees, employment of advanced analytics, and an improved experience as top priorities for 2024. The IT Help Desk must provide accurate, fast, and personalized service to all employees.

Interactive Voice Response 52

Interactive Voice Response Contact Center Self service Enterprise 52

Playvox

FEBRUARY 1, 2024

There are three types of sentiment: Positive sentiment Neutral sentiment Negative sentiment According to the Zendesk CX 2024 CX Trends Report , 70% of consumers spend more with companies they feel provide positive experiences. I waited five minutes to talk to a live person. Support is okay. I spoke to someone who tried to help.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

3CLogic

FEBRUARY 7, 2024

In today’s digital world, your competitors are no more than a click away, drastically increasing the importance of delivering personalized customer experiences (CX) on the first go. For a more personalized approach, schedule a meeting with one of our certified experts.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

AWS Machine Learning

MAY 9, 2024

FAST has earned a fourth consecutive leader ranking in the 2024 ISG Provider Lens report for its seamless integration with Verisk’s data, analytics, and claims tools. Now only a fraction of the time a person would usually spend is needed to review submissions and adjust responses.

Engineering 110

Engineering Customer Support APIs Government 110

Aria Solutions

MARCH 31, 2020

The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. Whether it’s an FAQ, an in-depth library of How-Tos, or video tutorials, customers are more interested in getting answers than talking to a person. We also know that tech changes fast.

Contact Center 62

Contact Center Agent burnout Self service Chatbots 62

JustCall

NOVEMBER 16, 2022

Develop Call Center eLearning personalized programs that amplify the strengths and eliminate the weaknesses of trainees. billion between 2020 and 2024. Whether it’s text-to-speech on the phone or typing on the web, customers still expect fast, efficient, and personalized service. The superiors are SMEs in the real sense.

Call Center 52

Call Center Consulting Consulting Education 52