2024 Agent burnout Coaching Personalization 
Playvox
APRIL 4, 2023
But the gap between how managers view feedback and how employees see it simply isn’t good for agent morale and mindset. To keep engagement up, feedback should be focused on coaching rather than micromanaging. Agents can’t operate without that clarity, and frequent feedback is a way to make sure they get it.
Aria Solutions
MARCH 31, 2020
The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. Contact centers are using Chatbots to provide instant answers to common questions, direct queries to the right agents, and reduce call volume. We also know that tech changes fast.
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