Anexa BPO

SEPTEMBER 5, 2021

What do they mean, how do they tie into a customer-centric world and exactly where can robust BPO (outsourcing) companies fit? Never has there been greater emphasis on elevating the customer experience. At Anexa, we place “customer experience” at the forefront of all our customer-centric services.

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outsourcing Customer centricity Finance Analytics 52

Anexa BPO

SEPTEMBER 5, 2021

While some of the criticisms of this old adage are relevant (no – customers cannot abuse employees or other customers, and no – sometimes you simply can’t please everyone) – at its core, as a figurative motto this saying gets it right, since it puts your customer first.

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Anexa BPO

APRIL 22, 2023

For example, Walgreens undertook an ambitious strategy to close 200 US stores, and in 2021 CVS followed suit with a plan to close 900 locations by 2024. The fourth type of pharmacy – mail-order and online – represented less than 10% of overall US prescriptions in 2021. Our customer-centric strategy is simple.

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outsourcing Customer centricity Sales Customer Service 52

Anexa BPO

DECEMBER 13, 2021

Fast forward to 2021, and SMB retail should most certainly anticipate a big push toward e-commerce – especially considering the emergence of new variant concerns. For example, although the Paycheck Protection Program (PPP) ended on May 31, 2021, you may qualify for loan forgiveness if you’re an existing borrower.

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Anexa BPO

OCTOBER 15, 2021

Now that many of the customer interactions have become ‘transactional’, either as a result of self-serve, automation or touch technology, it has never been more important that when customers do speak to someone, the exchange is personal, personable and connective. Yes, when it comes to CX, we know our stuff.

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outsourcing Customer Service Customer centricity Surveys 40

Anexa BPO

NOVEMBER 7, 2021

Factor into this dynamic that consumer adoption of telehealth has skyrocketed (11% of US consumers using telehealth in 2019 to 46% using telehealth in 2021) and the trend is clear. Such an edge can be seamlessly introduced through partnerships with experienced BPO / outsourcing companies. Have questions?

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Anexa BPO

OCTOBER 1, 2021

2021 ecommerce trends reflect a consumer society that is forever changed. In the months following the onset of COVID-19 in March 2020, consumer shopping behavior underwent a radical shift that forged new systems, shopping platforms, customer expectations and buying patterns. Click, click, buy. Work from home became the new normal.

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Anexa BPO

AUGUST 28, 2023

That’s where entrusting your CX activities to an established customer service outsourcing company and industry leader like Anexa can pay off. Anexa can staff your critical customer service areas with dedicated, highly trained CX professionals. Our customer-centric strategy is simple.

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Anexa BPO

APRIL 14, 2023

Now that the transformed customer journey demands an even higher level of CX, it has never been more important that when customers do speak to someone, the exchange is personal, personable and connective. Yes, when it comes to CX, we know our stuff.

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outsourcing Customer centricity Metrics Personalization 52

Anexa BPO

JUNE 15, 2022

Whether your workforce is on-site, remote or hybrid, however, customer service outsourcing companies are perfectly positioned to support this trend. An outsourcing partner like industry leader Anexa can staff your critical customer service areas with dedicated, highly trained CX professionals.

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outsourcing Customer centricity Accountability Personalization 52

Anexa BPO

APRIL 17, 2023

Analysis, troubleshooting, tweaking and improving must all play into the strategy of realigning the activities o any inadequate customer experience program. More and more businesses are turning to highly specialized customer service outsourcing companies like Anexa to support and strengthen their customer strategies.

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outsourcing Customer centricity Metrics Customer retention 52

Anexa BPO

JUNE 15, 2022

Buzz words like omnichannel, self-service and personalization have been shaping customer-centric business strategies for a decade. And even though these practices were transforming the customer journey, COVID-19 hit hard and essentially changed the way we do business. Anexa is one such industry leader.

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Customer Experience Business Process Outsourcing outsourcing Customer centricity 52

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.

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Call Center Technology outsourcing Self service 139

Anexa BPO

FEBRUARY 17, 2023

They should understand the critical interdependency between various project workstreams, the interconnected relationship between the creation and execution of a plan, and the importance of using trustworthy, relevant operational data that reflects the entire customer base. And eCommerce? We were made for that.

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B2B Bilingual agents Outbound sales B2C 52

Anexa BPO

FEBRUARY 15, 2022

Based out of Mexico, Anexa is a BPO outsourcing company with teams of agents that are skilled in providing exceptional customer service in both Spanish and English. These omnichannel strategists will meet your customers where they are, and support them throughout their customer journey with bilingual ease.

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Customer Service outsourcing Customer centricity Marketing 52

Anexa BPO

SEPTEMBER 19, 2022

Virtual care exploded in 2021 due to COVID-19 lockdowns – the emergence of telehealth was 38 times higher than pre-pandemic levels. This kind of cutting-edge innovation can be seamlessly reinforced through partnerships with experienced BPO outsourcing companies.

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Anexa BPO

OCTOBER 11, 2022

In only the past five years, the number of channels that B2B buyers use has doubled, from 5 in 2016 to 10 in 2021. CRM tools can be a great asset to provide visibility on the customer journey and create a seamless customer experience.

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B2B Multichannel Business Process Outsourcing outsourcing 52

Blueship Call Center

DECEMBER 14, 2021

Businesses that have invested in customer service will prosper, and those that have not yet done so should consider doing so in order to stay competitive. Many businesses have adapted to the new reality in 2021, and the consequences of rapidly shifting customer expectations have been felt by all, regardless of industry.

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Call Center outsourcing B2B Customer centricity 40

Anexa BPO

APRIL 14, 2022

For example, consumer adoption of telehealth has skyrocketed (11% of US consumers using telehealth in 2019 to 46% using telehealth in 2021). Such an edge can be seamlessly introduced through partnerships with experienced BPO outsourcing companies.

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Healthcare Business Process Outsourcing outsourcing Chatbots 52

CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones.

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Cloud contact Banking Business Process Outsourcing Employee engagement 59

CCNG

OCTOBER 19, 2022

of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5% PwC, 2017).

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The Petrova Experience

MAY 6, 2021

For businesses in 2021 – and for the future of remote work – what is wrong with this picture? . If you are an airline with an 80% outsourced/work from home Contact Centers, it may be a good business decision to maintain that setup. Reopening is not an HR issue. But you need to take the next step.

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Airlines outsourcing Employee engagement Self service 52

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. from 2021 to 2028. from 2021 to 2028. Don't Let Challenges Sink Your BPO! As per a report , the global BPO market size was valued at $221.5 Overview of The BPO Industry: How It Works?

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Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Anexa BPO

JULY 12, 2022

Let’s face it – the emphasis on CX has never been greater – largely because of the world events in 2020/2021. This is an evolved, holistic approach to experience that can allow organizations to become customer-obsessed and ignite growth. What we know today about customer experience is that it’s the biggest driver of customer loyalty.

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Airlines outsourcing Customer centricity Personalization 40