Anexa BPO

OCTOBER 15, 2021

Research shows that empathetic responses of customer service and help desk employees have a direct impact on brand perception. And in the volatile world of customer acquisition and retention – that’s everything. In spite of this, there seems to be an empathy gap within many brands. Yes, when it comes to CX, we know our stuff.

outsourcing 40

outsourcing Customer Service Customer centricity Surveys 40

Anexa BPO

FEBRUARY 15, 2022

When we talk about multilingual customer service – both from the consumer and the provider’s standpoint, it can seem like a challenging provision. Allowing your customers the ability to explore and engage in the language they are most comfortable with is important. Reach out to Anexa today. Reach out to Anexa today.

Customer Service 52

Customer Service outsourcing Customer centricity Marketing 52

Anexa BPO

SEPTEMBER 5, 2021

What do they mean, how do they tie into a customer-centric world and exactly where can robust BPO (outsourcing) companies fit? Never has there been greater emphasis on elevating the customer experience. At Anexa, we place “customer experience” at the forefront of all our customer-centric services.

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outsourcing Customer centricity Finance Analytics 52

Anexa BPO

APRIL 22, 2023

For example, Walgreens undertook an ambitious strategy to close 200 US stores, and in 2021 CVS followed suit with a plan to close 900 locations by 2024. The fourth type of pharmacy – mail-order and online – represented less than 10% of overall US prescriptions in 2021. Our customer-centric strategy is simple.

outsourcing 52

outsourcing Customer centricity Sales Customer Service 52

Anexa BPO

SEPTEMBER 5, 2021

Remember that tried and true little saying, “The customer is always right”? Coined by Harry Gordon Selfridge of the famed London department store, at the time it was seen as significant innovation in customer service, and in its basic principle, rings true today.

outsourcing 40

outsourcing Technology Business Process Outsourcing SaaS 40

Anexa BPO

OCTOBER 1, 2021

2021 ecommerce trends reflect a consumer society that is forever changed. In the months following the onset of COVID-19 in March 2020, consumer shopping behavior underwent a radical shift that forged new systems, shopping platforms, customer expectations and buying patterns. Click, click, buy. Work from home became the new normal.

outsourcing 40

outsourcing Customer centricity Surveys Sales 40

Anexa BPO

AUGUST 28, 2023

That’s where entrusting your CX activities to an established customer service outsourcing company and industry leader like Anexa can pay off. Anexa can staff your critical customer service areas with dedicated, highly trained CX professionals. Our customer-centric strategy is simple.

Customer centricity 52

Customer centricity outsourcing Technology Personalization 52

Anexa BPO

APRIL 14, 2023

More and more businesses are turning to highly specialized customer service outsourcing companies like Anexa to up their consumer experience game. Factor in that we specialize in bilingual services, with highly trained English and Spanish-speaking agents, and it makes sense to consider this option.

outsourcing 52

outsourcing Customer centricity Metrics Personalization 52

Anexa BPO

APRIL 17, 2023

More and more businesses are turning to highly specialized customer service outsourcing companies like Anexa to support and strengthen their customer strategies.

outsourcing 52

outsourcing Customer centricity Metrics Customer retention 52

Anexa BPO

JUNE 15, 2022

How has the remote/hybrid work model affected customer service? But customer expectations have not changed – in fact, they have accelerated. Whether your workforce is on-site, remote or hybrid, however, customer service outsourcing companies are perfectly positioned to support this trend.

outsourcing 52

outsourcing Customer centricity Accountability Personalization 52

Anexa BPO

JUNE 15, 2022

Buzz words like omnichannel, self-service and personalization have been shaping customer-centric business strategies for a decade. And even though these practices were transforming the customer journey, COVID-19 hit hard and essentially changed the way we do business. Anexa is one such industry leader.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Customer centricity 52

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.

Call Center 139

Call Center Technology outsourcing Self service 139

Anexa BPO

FEBRUARY 17, 2023

They should understand the critical interdependency between various project workstreams, the interconnected relationship between the creation and execution of a plan, and the importance of using trustworthy, relevant operational data that reflects the entire customer base. And eCommerce? We were made for that.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Blueship Call Center

DECEMBER 14, 2021

Every year, customer expectations rise, and 2022 is projected to be no different. Businesses that have invested in customer service will prosper, and those that have not yet done so should consider doing so in order to stay competitive. When customers are displeased with a product or service, they do not leave a Yelp review.

Call Center 40

Call Center outsourcing B2B Customer centricity 40

CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones. The race to accelerate South Africa’s cloud journey.

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

CCNG

OCTOBER 19, 2022

of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. from 2021 to 2028. from 2021 to 2028. Don't Let Challenges Sink Your BPO! As per a report , the global BPO market size was valued at $221.5 Overview of The BPO Industry: How It Works?

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Anexa BPO

JULY 12, 2022

Let’s face it – the emphasis on CX has never been greater – largely because of the world events in 2020/2021. This is an evolved, holistic approach to experience that can allow organizations to become customer-obsessed and ignite growth. What we know today about customer experience is that it’s the biggest driver of customer loyalty.

Airlines 40

Airlines outsourcing Customer centricity Personalization 40