2021 Customer centricity outsourcing Sales 
Anexa BPO
SEPTEMBER 5, 2021
And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Outsourcing your critically important customer-centric processes to a company that specializes in customer-centric service is a no-brainer.
ShepHyken
NOVEMBER 4, 2022
This makes it all the more crucial to delivering a top-notch customer experience, otherwise, people are sure to take their business elsewhere! . According to Statista (2021), 57 percent of companies use BPOs so that they can concentrate on core issues and operations of their businesses and minimize costs.
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Anexa BPO
APRIL 22, 2023
Coming in second with 50 percent less of those sales is the mass retail/grocer model. For example, Walgreens undertook an ambitious strategy to close 200 US stores, and in 2021 CVS followed suit with a plan to close 900 locations by 2024. Our customer-centric strategy is simple.
Anexa BPO
SEPTEMBER 5, 2021
What do they mean, how do they tie into a customer-centric world and exactly where can robust BPO (outsourcing) companies fit? Capturing customer data is one thing – interpreting it and extracting insights are quite another. Never has there been greater emphasis on elevating the customer experience.
Anexa BPO
DECEMBER 13, 2021
Online businesses that offered curbside pickup saw a 49% higher digital sales increase compared to a 28% digital sales increase for those that only offered in-store shopping. Fast forward to 2021, and SMB retail should most certainly anticipate a big push toward e-commerce – especially considering the emergence of new variant concerns.
Anexa BPO
OCTOBER 1, 2021
2021 ecommerce trends reflect a consumer society that is forever changed. In the months following the onset of COVID-19 in March 2020, consumer shopping behavior underwent a radical shift that forged new systems, shopping platforms, customer expectations and buying patterns. Click, click, buy. Work from home became the new normal.
TechSee
APRIL 10, 2018
Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Technology sales is a higher margin business than human labor.
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