ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Every board meeting is going to suck.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . Ready to learn more?

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. The first rule to getting your CSMs onboard with your reference program is the result of a common misstep made during the sales process. Customer Advocacy: How to Get Your Customers and Customer Success Team Invested.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

SmartKarrot

JUNE 11, 2021

Best Customer Success Certifications 2021. The course is great in 2021 as it is great path for those looking to break into customer success. To earn the recognized Cisco certification, you need to pass the following exam- 820-605 DTCSM exam which tests discovery, benchmarking, evaluation, and enablement.

Best practices 22

Best practices SaaS Accountability Education 22

NobelBiz

FEBRUARY 15, 2023

This will allow your customers to be familiar with your communication channels and will enable your employees to communicate your vision and sales objectives to them. And more important, Cloud Application Services (SaaS) spending went from 146,326 Millions U.S. Dollars in 2021 to 195,208 Millions U.S. predicted for 2022.

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52

aircall

JUNE 28, 2022

If we look at the famous Bessemer benchmark “From $1M to $100M” ; it took us exactly six years from $1M ARR to $100M like Wix, Zapier and a few others did! . More than the vanity “unicorn” status that we reached in June 2021, Aircall is a story of hard work, resilience, team spirit, and ambition. But let’s cut the s**t ??

SaaS 147

SaaS Engineering Metrics Telecommunications 147

SmartKarrot

NOVEMBER 25, 2020

Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. The non-SaaS businesses are all set to hop on the customer success plane.

Best practices 10

Best practices SaaS Benchmark Metrics 10

ChurnZero

JANUARY 26, 2021

If you can’t figure this out from your website, your marketing and sales leaders should be able to help answer this question. Reduce regrettable team member attrition from 4% to 3% in 2021. Their CSM becomes a valuable source of benchmarking guidance around what good metrics and execution look like for your industry. . .

Management 98

Management Chief Customer Officer Upselling SaaS 98

ChurnZero

MAY 7, 2021

If we have defined what a healthy customer looks like and the specific milestones they should achieve at certain points in time, I might say, “Hey, customer, it’s the 90-day mark, here are your benchmarks. You’re short on benchmark one and benchmark three. It’s really focused on sales in the pipeline.

Benchmark 59

Benchmark Metrics CRM B2B 59

CustomerSuccessBox

NOVEMBER 23, 2021

The latter, on the contrary, is based on sales techniques that will trigger the act of purchase at the customer’s premises. In the field, several key indicators are recognized as benchmarks. Essential Read: NPS Industry trends 2021. Learn how CustomerSuccessBox helps B2B SaaS companies in all-around growth.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

ProProfs Blog

AUGUST 6, 2021

We will explore the 20 best employee engagement software in 2021 and compare their features. Bonus Read: Best Online Survey Tools for 2021 | Top Survey Software Compared. Bonus Read: Best NPS Survey Software for 2021 | 15 Top NPS Tools Compared. Integrate with top SaaS tools like Trello, Dropbox, Google Drive, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147