Stafford Communications

JULY 16, 2020

The first half of 2020 has forced so many of us and our families to adapt. At the same time the service experience and the contact center have never been a more important connection point for consumers and patients. Stafford 2020-07-16T18:03:39+00:00 New Reality – Choosing a Supplier Without a Site Visit? Healthcare.

Healthcare 92

Healthcare Contact Center Customer Care Coaching 92

Stafford Communications

MAY 12, 2020

We are often asked our opinion on different approaches, so we wanted to share a quick view of four of the ways that we see brands, healthcare systems, and others measuring consumer or patient satisfaction. So, we get to see a variety of different approaches to answering the question “Am I making my consumers happy?”

Benchmark 52

Benchmark Healthcare Contact Center Customer Care 52

CSM Magazine

MARCH 16, 2022

We work primarily in the public sector, with contracts predominantly in healthcare and education. In these environments there is a high level of compliance and documentation required. Quora also uses live tracking for its emergency call-out service. “We

Finance 52

Finance Engineering CRM Healthcare 52

Stafford Communications

DECEMBER 2, 2019

Adam Elkordy 2020-09-23T11:23:06-04:00 It’s time to get your call center ready for the 2020 Holiday Season chevell 2020-06-02T17:36:58-04:00 Why are you measuring service levels that way? Contact us today for more information.

Interactive Voice Response 52

Interactive Voice Response Healthcare outsourcing Call Center 52

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Get in touch with a Cisco expert here. Learn More.

Contact Center 126

Contact Center contact center solutions Analytics Entertainment 126

Stafford Communications

OCTOBER 24, 2018

CJ Stafford President, Stafford Communications Adam Elkordy 2020-09-23T11:23:06-04:00 It’s time to get your call center ready for the 2020 Holiday Season chevell 2020-06-02T17:36:58-04:00 Why are you measuring service levels that way?

Customer Service 52

Customer Service Healthcare Employee engagement Education 52

Stafford Communications

JULY 9, 2019

Adam Elkordy 2020-09-23T11:23:06-04:00 It’s time to get your call center ready for the 2020 Holiday Season chevell 2020-06-02T17:36:58-04:00 Why are you measuring service levels that way? Visit our contact page to get in touch.

Feedback 52

Feedback Healthcare Construction Consulting 52

Stafford Communications

DECEMBER 4, 2017

Adam Elkordy 2020-09-23T11:23:06-04:00 It’s time to get your call center ready for the 2020 Holiday Season chevell 2020-06-02T17:36:58-04:00 Why are you measuring service levels that way? Millennials, Gen Xers and Boomers: What advice do you follow when it comes to productivity?

Healthcare 52

Healthcare Consulting Consulting Contact Center 52

Fonolo

JANUARY 6, 2022

It’s easy to get caught up in performance metrics and service levels , but as a call center leader, security should also be at the forefront of your concerns. Fonolo Voice Call-Backs are highly secure, and trusted by businesses in finance, healthcare, and more. DID YOU KNOW? Learn more about our security appliances.

Call Center 81

Call Center Accountability Finance Healthcare 81

Stafford Communications

SEPTEMBER 10, 2019

Contact Stafford Communications today to learn more about our call center outsourcing services. Adam Elkordy 2020-09-23T11:23:06-04:00 It’s time to get your call center ready for the 2020 Holiday Season chevell 2020-06-02T17:36:58-04:00 Why are you measuring service levels that way?

Call Center 52

Call Center Interactive Voice Response outsourcing Virtual Agent 52

Stafford Communications

SEPTEMBER 10, 2019

Adam Elkordy 2020-09-23T11:23:06-04:00 It’s time to get your call center ready for the 2020 Holiday Season chevell 2020-06-02T17:36:58-04:00 Why are you measuring service levels that way? Contact us today to learn more about what we can do for you.

Call Center 52

Call Center Healthcare outsourcing Advertising 52

Global Response

MAY 1, 2023

As such, this call center model is best for companies who want to focus on both customer support (inbound services) and success (outbound services). Alternatively, companies who want to improve their service levels (inbound) while growing and expanding their client base (outbound) can benefit from a blended call center.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

Tenfold - Contact Center Blog

JULY 12, 2018

Their people get free healthcare, free coffee and vending machines, fun and colorful places to lounge and take a nap. A Workforce 2020 survey revealed 65 percent of today’s employees identify training along with growth opportunities as their top motivators. By the time they’re done, your service level has already suffered quite a blow.

Contact Center 66

Contact Center Management Coaching Call Center 66

CSM Magazine

FEBRUARY 14, 2023

For those in service organizations, whether in healthcare, food, or customer service, being on the frontline can be an uncomfortable place. Service level and speed to serve will regain ground as some of the most critical metrics. Training and knowledge management are key.

Contact Center 52

Contact Center outsourcing Business Process Outsourcing Consulting 52