Stafford Communications

DECEMBER 2, 2019

Having a vetted outsourced partnership established will help alleviate some of the stress that comes with a product recall. Stafford Communications is an excellent resource for outsourcing these types of services. Contact us today for more information.

Interactive Voice Response 52

Interactive Voice Response Healthcare outsourcing Call Center 52

Stafford Communications

SEPTEMBER 10, 2019

For this reason, many companies are either working to gradually implement AI tools into their processes or are choosing to outsource services to third party call centers who already have the technology in place. Contact Stafford Communications today to learn more about our call center outsourcing services.

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Call Center Interactive Voice Response outsourcing Virtual Agent 52

Stafford Communications

SEPTEMBER 10, 2019

Stafford Communications Can Help Thinking about outsourcing or co-sourcing? We know what it takes to hire the right people to represent your products and services. Contact us today to learn more about what we can do for you. Contact us today to learn more about what we can do for you.

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Call Center Healthcare outsourcing Advertising 52

Fonolo

JUNE 9, 2014

In the world of contact center metrics, “service level” has always held a special place. Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA. And for many call center managers, maintaining these service levels is a top priority.

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Service level Call Center Abandon rate Metrics 96

Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. Teams who want to outsource manual sales efforts—like lead generation and upselling—should also consider outsourcing to optimize resources and get faster results.

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Call Center Multichannel virtual call center outsourcing 62

CSM Magazine

FEBRUARY 14, 2023

Outsourcing is back and also brand new again: on-shoring, near-shoring or off-shoring. The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools.

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Contact Center outsourcing Business Process Outsourcing Consulting 52