Talkdesk

FEBRUARY 18, 2020

They are all featured presenters at Opentalk® 2020 , the premier customer experience (CX) event of the year! Healthcare: With the growing number of health and insurance options available, learn how leading visionaries like PatientPop are using customer experience to make patient and member experience more engaging than ever.

Healthcare 56

Healthcare Banking Accountability Personalization 56

Nuance

FEBRUARY 20, 2020

It’s hard to believe, but HIMSS Conference 2020 kicks off in just a few weeks. This annual event remains an essential global program where healthcare, health information, and technology professionals can advance their education, expand their networks, and see the latest technologies in action.

Healthcare 58

Healthcare Education Technology 58

Revation Systems

DECEMBER 10, 2019

While each of these individuals may have different views, careers, hobbies and priorities, they all desire one thing: access to healthcare. In a society that has been heavily influenced by the advancement of automation and digitization, however, access to healthcare isn’t the only concern. Omnichannel in 2020.

Healthcare 62

Healthcare Call Center Technology Management 62

Certified Languages International

AUGUST 20, 2021

A breakdown of the racial and ethnic diversity by state based on data collected in the 2020 Census. Based on the 2020 Census Diversity Index (DI), Texas ranks 5th behind Hawaii, California, Nevada, and Maryland. And they urged like-minded healthcare systems to do the same. Source: U.S. Census Bureau.

Healthcare 52

Healthcare Education Technology Personalization 52

ChurnZero

SEPTEMBER 23, 2020

ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award.

B2B 98

B2B Healthcare Technology Feedback 98

Fonolo

JANUARY 20, 2020

Happy 2020, Fonolo Followers! A new report spells out the state of the contact center in 2020. Sorry in advance for the hard sell, folks, but we’re pretty proud of this: We’ve just published our incredibly beautiful and information-rich contact center trends report for 2020. New in Technology. The big idea?

Customer Service 117

Customer Service Contact Center Call Center Healthcare 117

Nuance

FEBRUARY 20, 2020

It’s hard to believe, but HIMSS Conference 2020 kicks off in just a few weeks. This annual event remains an essential global program where healthcare, health information, and technology professionals can advance their education, expand their networks, and see the latest technologies in action.

Healthcare 52

Healthcare Education Technology 52

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. According to Gartner , over 40% of customer service and support leaders experienced increased service contact volumes compared to original 2020 projections due to the pandemic. .

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Hero Digital

SEPTEMBER 11, 2020

In a survey conducted by Hero Digital in August 2020, only about half of patients reported feeling loyal to their current provider, with individuals who have relocated or changed jobs being more likely to switch. Across healthcare relationships, only about 50% of patients feel loyal to their regular providers. Download the full report.

Healthcare 52

Healthcare Surveys Technology Personalization 52

Revation Systems

JANUARY 2, 2020

Jumping into 2020, it’s important to evaluate the changes and progress the healthcare industry has made over the last 10 – 20 years thanks to various advancements in technology. For more than five years, wearable healthcare technology has become much more prevalent. Revation and Wearable Technology.

Technology 62

Technology Healthcare contact center solutions Contact Center 62

C Space

APRIL 17, 2020

The Brand Move Roundup – April 17, 2020. Around the world, Accor hotels have also introduced countless solidarity initiatives to support front-line healthcare professionals, first responders, non-profit organizations and vulnerable groups. The funds raised will go towards supporting healthcare professionals.

Healthcare 52

Healthcare Entertainment Construction Government 52

Certified Languages International

AUGUST 20, 2021

A breakdown of the racial and ethnic diversity by state based on data collected in the 2020 Census. Based on the 2020 Census Diversity Index (DI), Texas ranks 5th behind Hawaii, California, Nevada, and Maryland. And they urged like-minded healthcare systems to do the same. Source: U.S. Census Bureau.

Healthcare 52

Healthcare Education Technology Personalization 52

Sykes

OCTOBER 23, 2020

And with so many changes to healthcare and insurance coverage each year, programs like Medicare will grow in complexity — and importance. Faced with pressing decisions regarding their healthcare, how are Medicare-eligible consumers determining which plan is right for them? How Are Consumers Making Medicare Decisions?

Surveys 52

Surveys Healthcare Transportation Education 52

Stafford Communications

SEPTEMBER 17, 2020

It’s time to get your call center ready for the 2020 Holiday Season. However, 2020 will likely be different. In 2020 many companies are now operating as retailers—either for the first time or at a larger scale than ever before! 2020 will be different. Healthcare. Healthcare Providers. Pharmaceutical.

Call Center 72

Call Center Healthcare Contact Center Sales 72

C Space

APRIL 20, 2020

The Brand Move Roundup – April 20, 2020. The network includes 70 access points and more than 4 kilometers of cable, providing Wi-Fi coverage for healthcare workers and patients on board, and allowing ambulance crews to provide real-time updates on the status of patients as they arrive. Brand Move Roundup – April 20, 2020.

Healthcare 52

Healthcare Banking Chatbots Engineering 52

Nuance

JANUARY 9, 2020

The widespread availability of a diverse range of healthcare information technologies is staggering and awesome. At the same time, however, too […] The post Ready for 2020? Put training at the top of your new year priorities. appeared first on What’s next. This is a summary.

Healthcare 58

Healthcare Technology 58

C Space

APRIL 23, 2020

The Brand Move Roundup – April 23, 2020. Workwear brand Dickies has announced that, in partnership with its parent company, VF Corporation , it is shortly to start manufacturing FDA-compliant isolation gowns for hospitals and healthcare workers. Brand Move Roundup – April 23, 2020. Brand Move Roundup – April 22, 2020.

Government 52

Government Healthcare Engineering Advertising 52

C Space

APRIL 2, 2020

The Brand Move Roundup – April 3, 2020. TD Bank have donated $250,000 to the National Association of Community Health Centers to support local healthcare providers. Brand Move Roundup – April 3, 2020. Brand Move Roundup – April 2, 2020. Brand Move Roundup – April 2, 2020. Brand Move Roundup – April 1, 2020.

Banking 52

Banking Healthcare Government Education 52

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. At Meredith Corp. , Shape senior fashion editor Jenn Barthole has launched a campaign called “ Sneakers for Heroes ,” leveraging her social media following and her relationships with global footwear brands to encourage donations of sneakers to healthcare workers. Read More.

Entertainment 52

Entertainment Healthcare Advertising Consulting 52

kommunicate

FEBRUARY 8, 2023

million in 2020, and 37% of people used telemedicine in 2021. What do these numbers mean for the future of healthcare? Last Updated on February 9, 2023 The number of virtual patient visits went from 0.84 The days of patients having no choice but to visit the hospital for every issue are well [.]

Healthcare 92

Healthcare 92

C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. In a release on Wednesday, the company said that the foundation’s 1,600 employees will work together with the government and healthcare workers. The money will be used for humanitarian aid and for beefing up healthcare support targeted at containment and treatment of the disease.

Healthcare 52

Healthcare Banking Engineering Transportation 52

C Space

MAY 7, 2020

The Brand Move Roundup – May 7, 2020. The $148 garment, designed “for what working from home really means in 2020, when you’re taking care of business at your job, but also checking off everything else on your to-do list,” apparently has “the stretch, comfort and ease of a sweatpant, with the polish and structure of a trouser.”.

Healthcare 52

Healthcare Entertainment Surveys Morale 52

delighted

MAY 15, 2020

In 2020, we immediately think of the healthcare professionals and essential workers who stand on the front line of the COVID-19 pandemic, risking their health every day for those in need of their care. When you think of a hero, who comes to mind? You can learn more on their COVID-19 updates page.

Healthcare 75

Healthcare Customer Experience Government Transportation 75

Nuance

JANUARY 9, 2020

The widespread availability of a diverse range of healthcare information technologies is staggering and awesome. The post Ready for 2020? At the same time, however, too [.] Put training at the top of your new year priorities. appeared first on What’s next. This is a summary.

Healthcare 52

Healthcare Technology 52

C Space

APRIL 16, 2020

The Brand Move Roundup – April 16, 2020. British fashion brand Barbour has turned over its production line to making protective gowns for front line healthcare workers, reviving memories of its patriotic efforts in both world wars. Brand Move Roundup – April 16, 2020. Brand Move Roundup – April 15, 2020.

Healthcare 52

Healthcare Entertainment Government Advertising 52

C Space

APRIL 14, 2020

The Brand Move Roundup – April 14, 2020. Marriott , with support from its credit card partners American Express and JPMorgan Chase , has committed to provide $10 million worth of hotel stays for healthcare professionals leading the fight against COVID-19 in the United States. Brand Move Roundup – April 14, 2020.

Healthcare 52

Healthcare Entertainment Banking Government 52

C Space

APRIL 27, 2020

The Brand Move Roundup – April 27, 2020. Italian top-flight soccer team Juventus , along with its First Team players and Juventus Women have launched a fundraiser in support of the Piedmont region for the purchase of medical supplies, and for the support of healthcare facilities and all medical staff. Read More.

Finance 52

Finance Enterprise Healthcare Banking 52

Stafford Communications

SEPTEMBER 17, 2020

It’s time to get your call center ready for the 2020 Holiday Season For decades, the US retail industry has experienced two giant peaks every year—one around back-to-school shopping at the end of summer, the other centered on Black Friday, Thanksgiving, and shopping for the holidays. However, 2020 will likely be different.

Call Center 52

Call Center Healthcare Contact Center Sales 52

C Space

MARCH 27, 2020

The Brand Move Roundup – March 27, 2020. as part of a new “A Free Pair for Healthcare” program. Over a thousand laid-off SAS airline workers in Sweden are being offered fast-track healthcare training to help Sweden’s beleaguered healthcare system to fight the coronavirus. Brand Move Roundup – March 26, 2020.

Healthcare 40

Healthcare Banking Airlines Chatbots 40

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. “Technology is an enabler, for example, to close the healthcare gap… It is critical for the stabilization and the vibrancy of these communities that are critical to the United States and to our farm system and our food system.” Brand Move Roundup – July 16, 2020.

Transportation 52

Transportation Government Healthcare Personalization 52

C Space

MARCH 30, 2020

The Brand Move Roundup – March 30, 2020. Meanwhile, in the UK they’re committing 200,000 free rides to and from work for NHS and HSC healthcare workers, and covering 100,000 free meals through Uber Eats, from thousands of restaurants and convenience stores. This marks the first time U-Haul has extended the offer company wide.

Healthcare 40

Healthcare Banking Government Transportation 40

SmartAction

JANUARY 16, 2020

It’s predicted that 50% of searches will be conducted through voice in 2020 (and 100% will be monitored by the Russian government). There are 20 more trends I could probably list out but this isn’t Buzzfeed and you have a busy day now trying to map out your Conversational AI strategy for 2020. Conversational UX.

Virtual Agent 53

Virtual Agent Self service Government Healthcare 53

C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. Brand Move Roundup – June 12, 2020. Brand Move Roundup – June 11, 2020. Brand Move Roundup – June 10, 2020. Brand Move Roundup – June 9, 2020. Brand Move Roundup – June 8, 2020. Brand Move Roundup – June 6, 2020. Brand Move Roundup – June 5, 2020.

Healthcare 52

Healthcare Marketing Technology Surveys 52

delighted

MAY 15, 2020

In 2020, we immediately think of the healthcare professionals and essential workers who stand on the front line of the COVID-19 pandemic, risking their health every day for those in need of their care. The post How 4 customer experience leaders are helping the healthcare industry during COVID-19 appeared first on Delighted.

Healthcare 54

Healthcare Customer Experience Government Transportation 54

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. For example, Mehra said 2 million people accessed Walgreens’ online healthcare marketplace Find Care , which allows consumers to find nearby health services, in Q1, marking a 40% increase year over year. Brand Move Roundup – July 2, 2020. Brand Move Roundup – July 1, 2020.

Airlines 52

Airlines Advertising Automotive Multichannel 52

Revation Systems

JANUARY 15, 2020

Where consumers have historically relied on a primary bank (much like the concept of a primary care provider in the healthcare industry) to accomplish all of their banking needs, recent digital trends have resulted in a more fluid approach in consumer banking patterns – especially for today’s younger generations.

Banking 62

Banking Healthcare Multichannel Surveys 62

C Space

MAY 6, 2020

The Brand Move Roundup – May 6, 2020. It has not been enough to alleviate a financial crisis at Airbnb, which said on Tuesday it was cutting 25 per cent of its workforce; the company now expects its global 2020 revenue to be half of the $4.8bn it took in last year. Brand Move Roundup – May 6, 2020. Read More.

Government 52

Government Consulting Consulting Entertainment 52