2020 Consulting Healthcare Service level 
Stafford Communications
JUNE 2, 2020
Why are you measuring service levels that way? One way that consumer satisfaction finds its way into operations is the service level. When we say ‘service level’ in this context, we are referring to what is rooted in the classic call center measure: what percentage of calls is answered within a certain time period.
Stafford Communications
JUNE 2, 2020
Why are you measuring service levels that way? One way that consumer satisfaction finds its way into operations is the service level. When we say ‘service level’ in this context, we are referring to what is rooted in the classic call center measure: what percentage of calls is answered within a certain time period.
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Stafford Communications
SEPTEMBER 17, 2020
It’s time to get your call center ready for the 2020 Holiday Season. However, 2020 will likely be different. In 2020 many companies are now operating as retailers—either for the first time or at a larger scale than ever before! 2020 will be different. Consulting & Compliance. Healthcare. Pharmaceutical.
Stafford Communications
SEPTEMBER 17, 2020
It’s time to get your call center ready for the 2020 Holiday Season For decades, the US retail industry has experienced two giant peaks every year—one around back-to-school shopping at the end of summer, the other centered on Black Friday, Thanksgiving, and shopping for the holidays. However, 2020 will likely be different.
C Space
MAY 28, 2020
The Brand Move Roundup – May 27, 2020. Meanwhile, French company DocCity has raised over 15 million euros to develop new generation medical consultation surgeries. Healthcare real estate will have to reinvent itself to meet new demands, in a very sensitive health context,” said president Xavier Boutin. Read More.
Stafford Communications
MAY 31, 2018
We used simple, eye-catching ads – marking a departure from conventional healthcare advertising. Adam Elkordy 2020-09-23T11:23:06-04:00 It’s time to get your call center ready for the 2020 Holiday Season chevell 2020-06-02T17:36:58-04:00 Why are you measuring service levels that way?
Stafford Communications
MAY 12, 2020
We are often asked our opinion on different approaches, so we wanted to share a quick view of four of the ways that we see brands, healthcare systems, and others measuring consumer or patient satisfaction. So, we get to see a variety of different approaches to answering the question “Am I making my consumers happy?”
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