Nicereply
FEBRUARY 22, 2023
I started browsing technical support roles on Craigslist and Indeed and eventually found a part-time ecommerce support role. The hours were 3 pm to midnight, and it included handling phone support, live chats, and email. Erin: I joined the beloved Support Driven community in 2017.
Customer Service Life
MAY 15, 2017
This article was originally published on the FCR blog on May 3, 2017. Now imagine working in technical support and you need to get a customer’s make and model for the device you’re supporting. I alluded to Front in my recent update about the 2017 Opentalk Conference. Click here to read the original.
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Sykes
MARCH 5, 2019
SYKES’ differentiated full lifecycle management services platform effectively engage customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support and retention. Its Americas and EMEA regions primarily provide customer?engagement
teleopti
JANUARY 7, 2019
If a customer has spent the last 30 minutes with technical support without success, make this information available to prepare the employee. The post 5 steps to supercharge your customer service with contextual intelligence appeared first on Teleopti Blog. of total retail eCommerce sales , up from 43.3%
Avaya
OCTOBER 4, 2016
The remote technical support specialist found the root cause and quickly fixed the issue. What emerging trends are you watching in 2017? The post Every Week is Customer Service Week for this Credit Union appeared first on Avaya Connected Blog. I was expecting to wait,” added the engineer.
Avaya
DECEMBER 5, 2016
Did you know that Avaya’s lifecycle policy is designed to protect our customers’ investments and support their mission-critical networks even after our products move from End of Manufacturer support? Consider your best options to keep your systems running at their peak throughout 2017. appeared first on Avaya Connected Blog.
Verint
JANUARY 30, 2018
That said, I’m pleasantly surprised that the platform doesn’t require much administrative time or technical support. This blog originally ran on Customer Think on October 5, 2017. And what if they spend more than 15 minutes in the community? No worries!
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