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AI in Customer Service – How to Deliver Real Value Now

TechSee

Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. A major driver for the chatbot disappointment in 2017 was the inflated expectations.

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The Top Customer Service SMS Do’s and Don’ts

Fonolo

trillion text messages sent in 2017 alone. Offering automated replies for the most common technical support questions is just one application of using SMS for customer service. Also, SMS can be used to notify support personnel of a new request and, conversely, notify customers of the status of their inquiry.

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Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success

BlueOcean

We’re thrilled with this international recognition for excellence in high-touch technical support,” comments Andrew O’Brien, President and COO of Blue Ocean. The company received a Bronze Stevie in 2017 and a Silver Stevie in 2019 in the “Customer Service Team of the Year – Recovery Situation” category.

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SYKES Ranks #1 for Vision & Go-to-Market Strategy on Hfs Research Front Office Customer Engagement Operations Report

Sykes

SYKES’ differentiated full lifecycle management services platform effectively engage customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support and retention. Its Americas and EMEA regions primarily provide customer?engagement

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The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support.

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Deep Learning Gives Sight to A Virtual Technician

TechSee

Think about how long it would take for you to fix your 2017 espresso maker, then get back to me with your complaints. As a result, our increasingly sophisticated smart home networks are creating billions of new requests for technical support. ” Wow, 2030 Me, a delay of a whopping five minutes.

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Augmented Reality Remote Assistance – The Complete Guide

TechSee

He calls technical support; the agent asks a series of questions. Some examples: Technical Support : Agents can use AR remote assistance to more quickly identify and resolve common technical issues by visually guiding the customer through the steps. How does augmented reality remote assistance work?