2017 Benchmark Personalization Self service 
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. personalization. self-service. Self-service. of companies.
HGS
SEPTEMBER 6, 2017
Hospital and health system leaders should evaluate the potential for adapting value-based principles to the patient contact center, and move beyond the quantitative benchmarks as a measure of their efficacy. The Business Case for Value-Based Contact Centers Consumerism has changed the field of play for hospitals and health systems.
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NICE inContact
AUGUST 16, 2019
But steep competition, plus the dozens of service channels available, means customer service leaders must continuously monitor and improve customer experience, strengthening contact center operations to meet the speed, personalization and convenience consumers desire. And for even more key learnings, leverage our webinar replay.
NICE inContact
AUGUST 16, 2019
But steep competition, plus the dozens of service channels available, means customer service leaders must continuously monitor and improve customer experience, strengthening contact center operations to meet the speed, personalization and convenience consumers desire. And for even more key learnings, leverage our webinar replay.
Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. The Great Contact Center Diaspora. Consumers feel isolated as it is.
Aspect
JULY 11, 2018
For example, The Tempkin Group’s 2016 Employee Engagement Benchmark Study found that organizations that deliver great customer experiences have one-and-a-half times as many engaged employees as under-engaged employees. Self-service is not just for customers. Want to make your customers happy? Start with your agents. Equip them.
NICE inContact
OCTOBER 15, 2018
With fierce competition and dozens of service channels available, customer service leaders have to continuously monitor and improve customer experience while also expanding their service channels and fine-tuning their contact center operations to meet consumer demand for speed, convenience and personalization.
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