Natalie Petouhof

FEBRUARY 24, 2016

Infosys received the Global Corporate Venturing Rising Stars Awards 2016. Big Data & Analytics. particulates and provide insightful analytics on air quality. Global companies are setting up GICs to harness new technologies such as social, mobile, analytics and cloud. Their areas of focus are: .

Government 40

Government Consulting Consulting Analytics 40

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. Where is performance improving and declining?

Gamification 45

Gamification Management Analytics Metrics 45

Calabrio

MAY 25, 2016

While digital channels are set to overtake the phone by the end of 2016, companies must still continue to include phone capabilities in their omnichannel strategies in order to give customers what they want. Learn more about how omnichannel analytics can take your customer engagement strategy to the next level. In fact, 51.7%

Chatbots 49

Chatbots Contact Center Analytics Technology 49

Natalie Petouhof

FEBRUARY 20, 2016

Tweet Congressman Ted Lieu (D-Los Angeles County) and author of of the ENCRYPT ACT of 2016, said of statement regarding the APPLE court order: “The terrorist attack in San Bernardino was horrific and the tragic loss of innocent lives demands a strong response.

Customer Experience 40

Customer Experience Government Analytics Big data 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026. Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Natalie Petouhof

MARCH 11, 2016

More than 1000 professionals are anticipated to be trained across India, the UK, the US, Netherlands and France by the end of 2016. The Capgemini migration factory for AWS, in Chennai and Bangalore, will support customers’ migration of enterprise applications to the AWS Cloud.

Enterprise 40

Enterprise Analytics CRM Consulting 40

Natalie Petouhof

DECEMBER 1, 2015

Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. In addition, Dynamics CRM 2016 is also delivering significant enhancements in productivity, mobility and customer service: Productivity – Capabilities in CRM 2016 are seamlessly embedded into productivity tools, including Office 365.

CRM 56

CRM Analytics Sales Self service 56

Avaya

JULY 15, 2016

With buzz phrases like actionable analytics, internet of things, advanced machine learning, and information of everything—it is our responsibility to increasingly integrate cutting-edge technology and smart solutions for a smart digital world into our everyday interactions. Global Web Index, Strategy Analytics). The Power of Data.

Entertainment 42

Entertainment Big data Analytics Wait times 42

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. Yes, cows: A company in the Netherlands developed a sensor that attaches to a cow’s ear, monitors its vital signs and transmits the data to a computer, which reports back to the farmer via email or text. Look at 2016. In terms of security?

Contact Center 53

Contact Center Analytics Self service Wireless 53

Natalie Petouhof

MAY 9, 2016

With suites there is the opportunity to know your customers better, via shared data, shared knowledge across lines of business for personalized and relevant offers, products and services. Tweet What we saw at the conference was a full suite for customer experience.

Banking 40

Banking Sales Marketing B2B 40

Natalie Petouhof

SEPTEMBER 8, 2015

How to Solve The Issues Related to Productivity and Customer Engagement: One way to solve these issues is with Microsoft Dynamics CRM 2016, which is their latest customer engagement solution. The Microsoft Dynamics CRM 2016 release also introduces Delve functionality into the application. Mobility and.

CRM 58

CRM Analytics Sales Accountability 58

SmartKarrot

FEBRUARY 3, 2022

offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc. It also enables affiliates to make money by marketing and selling content on websites, private blogs, and other platforms. Founded in: 2016.

SaaS 10

SaaS Real estate Construction Transportation 10

Natalie Petouhof

APRIL 4, 2016

Tweet SOASTA, a leader in performance analytics, announced the Winter 2016 release of its Digital Performance Management (DPM) Platform. Enhancements to two of these technologies, mPulse and CloudTest, are the highlights of the Winter 2016 release.

Management 40

Management Analytics Consulting Consulting 40