CCNG
APRIL 13, 2021
Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented.
Call Experts
SEPTEMBER 23, 2021
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NICE inContact
JANUARY 26, 2016
For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools. This article was originally published December 29, 2015 on ICMI.
BlueOcean
JUNE 22, 2022
Ask yourself, in an ideal world, what would your contact center solution look like? Finally, stay future-focused—how can a partner help you scale your technology as your business grows and evolves? You want to assess which partner is strategically positioned to help you evolve.
Joe Rawlinson
JANUARY 27, 2016
If you took the early Betty Crocker commercials of the 1950s and compared them to advertising in 2015, the differences would be night and day. But these four emotions and strategies are key ways to engage new customers in 2016. Sentimental Marketing. Ads back then didn’t tell a story, they just put the product in the spotlight.
NICE inContact
JULY 13, 2016
Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task.
Revation Systems
JANUARY 2, 2020
At Revation, we see a direct link between our cloud-based multimedia contact center solution, LinkLive, and the benefits wearable technology is providing the industry today. That’s why North Memorial Health implemented LinkLive in June of 2015 to enable their patients to text or web chat in order to schedule appointments.
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