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Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010.

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Outsource Consultants Makes 2019 Inc. 5000 List

Outsource Consultants

Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. based call centers. The post Outsource Consultants Makes 2019 Inc. More about Inc.

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Whither Workforce Optimization?

Bill Durr

On February 1, 2017 Donna Fluss, president of DMG Consulting, posted an article on destinationcrm.com entitled “Workforce Optimization is Under Siege.” DMG Consulting also goes to great lengths to shed light on the revenues those vendors generate from their solutions. billion in the same period of 2015.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Blair Pleasant , analyst and consultant about Unified Communications. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. In fact this number increased from 67% in 2012 to 84% in 2015. Babylon Health or Your.MD