Call Experts
SEPTEMBER 23, 2021
Large firms that require management of high-volume projects and small companies for clients that want personalized services. The leader in customer experience solutions and management, our team adds value to your organization by implementing award-winning support systems that deliver customer satisfaction and efficiency.
Joe Rawlinson
JANUARY 27, 2016
If you took the early Betty Crocker commercials of the 1950s and compared them to advertising in 2015, the differences would be night and day. Personalized Marketing. Personalization isn’t an emotion, but offering a personalized service to customers does create an emotional connection of trust and satisfaction.
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NICE inContact
JULY 13, 2016
Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task.
Balto
JUNE 3, 2022
The modern contact center is a rapidly evolving concept, but one thing is certain: it no longer mandates that every agent work in the office every day. In the absence of in-person interaction, there are still ways to make sure agents stay engaged. Despite that, 69% of contact centers use no form of gamification whatsoever.
Talkdesk
MARCH 24, 2021
For a seamless digital experience, policyholders must benefit from faster, more convenient, and personalized payout. Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Offer personalized and tailored advice. Connect with auto repair or home repair shops.
Revation Systems
JANUARY 2, 2020
This willingness to try wearable technology has resulted in improved care and an enhanced experience for patients as they become more engaged in their personal health outcomes. Because wearable devices constantly collect data on the person that is wearing it, this data can be put to predictive and preventative use.
Avaya
JANUARY 9, 2017
In 2015, calls from all over the globe during a single 23-hour period set a new record of 141,000 calls, topping the 2014 record of 134,970. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!).
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