Talkdesk

MARCH 24, 2021

Contact centers are mostly a human-to-human experience. This includes reimagining the contact center for a more automated experience that saves policyholders time and allows claims representatives to focus on the interactions that matter. to a digital environment also requires better contact center integration.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

NICE inContact

JULY 13, 2016

Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task.

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Revation Systems

JANUARY 2, 2020

At Revation, we see a direct link between our cloud-based multimedia contact center solution, LinkLive, and the benefits wearable technology is providing the industry today. That’s why North Memorial Health implemented LinkLive in June of 2015 to enable their patients to text or web chat in order to schedule appointments.

Technology 62

Technology Healthcare contact center solutions Contact Center 62

Joe Rawlinson

JANUARY 27, 2016

If you took the early Betty Crocker commercials of the 1950s and compared them to advertising in 2015, the differences would be night and day. But these four emotions and strategies are key ways to engage new customers in 2016. Sentimental Marketing. Ads back then didn’t tell a story, they just put the product in the spotlight.

Marketing 94

Marketing Advertising contact center solutions Cloud contact 94

Avaya

APRIL 6, 2016

For a limited time, we are offering companies of any size the opportunity to replace and upgrade their current contact center solutions with Avaya’s leading offerings at up to 60% off standard pricing. Gartner, Magic Quadrant for Contact Center Infrastructure, Worldwide, 18 May 2015.

Contact Center 40

Contact Center contact center solutions Self service Technology 40

Enghouse Interactive

JULY 13, 2018

The Enghouse Interactive team will be on hand to showcase our award-winning, omni-channel contact center and customer experience solutions at Microsoft Inspire July 15 – 19 in Las Vegas, NV and we would LOVE to connect with you there! o Product focus: Communications Center (CC). Wednesday, July 18 th from 2pm to 3pm.

Contact Center 40

Contact Center Technology contact center solutions Customer Experience 40

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Outsource Consultants

AUGUST 16, 2019

Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. based call centers. 5000 is ranked according to percentage revenue growth when comparing 2015 and 2018. More about Inc.

Consulting 104

Consulting Consulting outsourcing Call Center 104

Bill Durr

JUNE 26, 2017

DMG Consulting, among other services, issues extraordinary lengthy questionnaires to contact center vendors every year and seeks to identify the features and functions of the software solutions those vendors provide. billion in the same period of 2015. million in the first half of 2015 to $688.1 percent, from $714.3

Analytics 40

Analytics Contact Center Consulting Consulting 40

Dialer 360

APRIL 20, 2018

Digital transformation contact center is essential to practice for sustainability in 2018. As strategies and work processes move from on-premises to the cloud, or from manual assignments to robotized forms, contact center managers are able to track down any data in lightning fast speed. Greater Security Is Automatic.

Contact Center 21

Contact Center Call Center call center software Interactive Voice Response 21

Avaya

JANUARY 9, 2017

In 2015, calls from all over the globe during a single 23-hour period set a new record of 141,000 calls, topping the 2014 record of 134,970. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!).

Government 45

Government contact center solutions Contact Center Marketing 45