NICE inContact

JANUARY 26, 2016

For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools. This article was originally published December 29, 2015 on ICMI.

Customer Service 48

Customer Service contact center solutions Telecommunications Contact Center 48

Talkdesk

MARCH 24, 2021

Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

Avaya

APRIL 6, 2016

For a limited time, we are offering companies of any size the opportunity to replace and upgrade their current contact center solutions with Avaya’s leading offerings at up to 60% off standard pricing. First, Avaya’s complete solution includes self-service, mobile video, and omnichannel.

Contact Center 40

Contact Center contact center solutions Self service Technology 40

Bill Durr

JUNE 26, 2017

billion in the same period of 2015. Fluss finds that when viewing contact center WFO revenues exclusively, she sees a drop of 3.7 million in the first half of 2015 to $688.1 The February article is well worth a read. Fluss reveals that total company first half revenue for 2016 was about $1.67 percent, from $714.3

Analytics 40

Analytics Contact Center Consulting Consulting 40

RichCall

SEPTEMBER 13, 2017

self-service. connected customer journeys with 9 channels in most contact centers. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Self-service. of companies. omnichannel. mobile apps.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64