NICE inContact

JANUARY 26, 2016

For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools.

Customer Service 48

Customer Service contact center solutions Telecommunications Contact Center 48

Joe Rawlinson

JANUARY 27, 2016

If you took the early Betty Crocker commercials of the 1950s and compared them to advertising in 2015, the differences would be night and day. But these four emotions and strategies are key ways to engage new customers in 2016. Sentimental Marketing. Ads back then didn’t tell a story, they just put the product in the spotlight.

Marketing 94

Marketing Advertising contact center solutions Cloud contact 94

Talkdesk

MARCH 24, 2021

Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

EPIC Connections

MARCH 27, 2018

In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010. Since then, our cloud technology engagements have grown significantly. I see our past achievements and technology expertise as a strong indicator of our future success.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37