Talkdesk

MARCH 24, 2021

Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

EPIC Connections

MARCH 27, 2018

Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010. Achieving success is never a solo effort, and there are many to thank for our history of success.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Dialer 360

APRIL 20, 2018

According to a known call center fact “In 2013, 62% of organizations were already using cloud-based contact center solutions and this number is expected to grow by 25% in 2015.”. Security has seen the biggest concern for all of the businesses including call centers. Shifting to cloud- realities and benefits.

Contact Center 21

Contact Center Call Center call center software Interactive Voice Response 21