Beyond Philosophy

JANUARY 12, 2015

When an organization focuses on improving the Customer Experience, it drives the value for the organization, reduces the costs associated with customer service, and builds a competitive advantage in today’s global and commoditized marketplace. All attendees will receive a discount code for 50% off the eBook.

Customer Experience 409

Customer Experience Employee engagement Consulting Consulting 409

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. In this case, the customer service chatbot can show empathy and assure patients the doctor will never judge them. Let’s explore the top 6 chatbot examples of 2020.

Chatbots 59

Chatbots Customer Service Banking Healthcare 59

SharpenCX

JANUARY 15, 2020

What about the examples of good customer service and the success stories of leaders and employees who ban together to deliver outstanding experiences? They’re the ones who hold leading spots on top satisfaction lists and who have a following of raving customer advocates. But what about all those companies that are crushing it?

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Fabiola Jiménez Sahagún, Head of Customer Experience at Spotahome. If you’re a part of a sales and support team, it’s likely that you’ve experienced the pain and time wasted when it comes to managing prospect or customer calls. .

CRM 62

CRM Wait times Consulting Consulting 62

Toister Performance Solutions

NOVEMBER 5, 2019

How employees can make a difference in retail I recently traveled to Seattle to explore the future of customer service. The store opened in 2015 with a long line of customers waiting at the door. And I bought them both on Amazon's website because I prefer ebooks. The physical store was a showcase.

Sales 71

Sales Accountability Customer Service Personalization 71

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

LiveChat

JANUARY 14, 2016

This is why you need to provide some kind of incentive to the potential customer. If you offer something in return, something that the potential customer really values, the idea of giving out their email is no longer that crazy. This can be that ebook on fly fishing the customer really wants to read.

Sales 54

Sales Marketing Personalization B2B 54