Beyond Philosophy
MARCH 31, 2015
Both quotes seem to apply to what is currently transpiring with retail branch banking, and where it seems to be trending. Banks can’t quite make up their minds about what branches are supposed to be. Are they technology centers, with increased reliance on self-service devices, speed, and with minimal customer interface?
Tenfold - Contact Center Blog
JUNE 22, 2018
They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”
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Avaya
OCTOBER 25, 2017
Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!
Avaya
NOVEMBER 8, 2017
The financial services industry ranks as one of the top markets to experience massive digital disruption in the coming years. So, how will the bank branch be impacted? We have an idea of where bank branch digital transformation is headed…. But this hasn’t stopped demand for traditional banking. Viva la Branch.
Eptica
SEPTEMBER 10, 2015
As well as electronics manufacturers, nine other sectors were surveyed in the overall study, including banking , telecommunications and retail. Web customer service Online, performance in the sector dropped, from answering 70% of questions in 2014 down to 67% in 2015. and How do I get a replacement manual for my product?
Toister Performance Solutions
OCTOBER 23, 2018
Better Access to Humans Is Needed Despite the rise of automation and self-service, customers still crave a human connection: 71 percent said employees have a significant impact on their experience. Self-service is often welcome, but it's a best practice to make a live person easily accessible. into a phone can attest to.
Eptica
JUNE 3, 2016
Time spent on mobile devices grew by 117% year on year between 2014 and 2015 and nearly half of all ecommerce transactions now take place on mobile devices. This shift to a mobile first world has a big impact on the customer experience and customer service. Share this page on: Tweet.
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