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What the latest Apple launch tells us about customer service

Eptica

SEPTEMBER 10, 2015

As well as electronics manufacturers, nine other sectors were surveyed in the overall study, including banking , telecommunications and retail. Web customer service Online, performance in the sector dropped, from answering 70% of questions in 2014 down to 67% in 2015. and How do I get a replacement manual for my product?

Multichannel 76
Multichannel Customer Service Banking Self service 76
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Social Media is the Fastest Channel for Customer Service According to New Research

CSM Magazine

MARCH 7, 2016

Over the past two years the time taken to respond on Twitter has halved, down from 8 hours 37 minutes in 2014. Banking, which averaged 84% of questions answered on the web, only responded to a single email, while the insurance sector answered 80% of emails but just 45% of online questions. very same query on email.

Multichannel 40
Multichannel Entertainment Customer Service Banking 40
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