2014 Banking Customer Service Self service 
Beyond Philosophy
MARCH 31, 2015
Both quotes seem to apply to what is currently transpiring with retail branch banking, and where it seems to be trending. Banks can’t quite make up their minds about what branches are supposed to be. Are they technology centers, with increased reliance on self-service devices, speed, and with minimal customer interface?
Tenfold - Contact Center Blog
JUNE 22, 2018
They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”
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Eptica
SEPTEMBER 10, 2015
Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. As well as electronics manufacturers, nine other sectors were surveyed in the overall study, including banking , telecommunications and retail. Published on: September 11, 2015. and How do I get a replacement manual for my product?
Eptica
JUNE 3, 2016
Date: Friday, June 3, 2016 Customer service in a mobile-first world. Time spent on mobile devices grew by 117% year on year between 2014 and 2015 and nearly half of all ecommerce transactions now take place on mobile devices. This shift to a mobile first world has a big impact on the customer experience and customer service.
Balto
AUGUST 3, 2022
We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. The answers to these questions were predictive of success as measured by agent attrition, customer NPS, and customer CSAT scores. Figure 8: Effect of Bad Customer Service on Purchasing Decisions.
ShepHyken
JUNE 2, 2017
This week we feature an article by Matt Nolan who talks about what a great customer service experience really is. We can learn a lot when we look at what companies around the world are doing to adopt new service models. As a result, they’ve reduced their customer churn rate by more than 50 percent since 2014.
CSM Magazine
OCTOBER 6, 2020
Such issues include collecting personal patient data without consent in healthcare or over-reliance on machine-led decisions without disclosure in banking and insurance. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1. Established in 2014, EBI.AI
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