2014 Analytics Banking Self service 
Avaya
OCTOBER 25, 2017
Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!
Avaya
NOVEMBER 8, 2017
The financial services industry ranks as one of the top markets to experience massive digital disruption in the coming years. So, how will the bank branch be impacted? We have an idea of where bank branch digital transformation is headed…. But this hasn’t stopped demand for traditional banking. Viva la Branch.
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AWS Machine Learning
NOVEMBER 16, 2023
Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Wioletta Stobieniecka is a Data Scientist at AWS Professional Services. This is a joint blog with AWS and Philips.
ShepHyken
JUNE 2, 2017
To compound all this, traditional service – which waits until customers called the contact center before addressing a problem – has become much less effective. Service leaders have been forced to provide self-service channels, mitigate risk with pro-active initiatives, and consistently channel customers into more cost-effective mediums.
CSM Magazine
OCTOBER 6, 2020
Such issues include collecting personal patient data without consent in healthcare or over-reliance on machine-led decisions without disclosure in banking and insurance. AI self-service has been well received with over 7000 customers using SmartHelp in the first two months of operation, far surpassing the company’s original expectations.
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