CCNG
OCTOBER 19, 2022
(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Customer Centricity Are you obsessed with your customers?
ijgolding
JUNE 14, 2016
When it comes to the subject of Customer Experience, there are many questions I would like to know the answer to. I have always been fascinated to know if people that work in organisations across the globe really do think it is true – i.e. that their companies do actually take customer centricity seriously.
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Customer Guru
JANUARY 3, 2018
We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. In 2013, Sequoia joined us as an investment partner and in 2015, India Value Fund, which is now called TrueNorth invested in us.
Customer Guru
DECEMBER 13, 2017
In a global customer experience study conducted by Oracle, it was found that while businesses want to be seen as CX leaders in their industry, they aren’t doing much about it. Source: Oracle Global CX Study, 2013. The biggest challenge is aligning the organization towards the goal of customer centricity.
CX Journey
SEPTEMBER 19, 2014
Source: Accenture Global Consumer Pulse Research, 2013 Amazon is really a great example of a customer-focused, customer-centric company. Actually, the better phrase, their phrase, is "obsessed over customers." The customer is an afterthought. The customer is not an outcome. The customer is an input.
Real Blue Sky
APRIL 6, 2022
Employees want to work for an organization with a clear mission and customer-centric values. clear goals and metrics. Airbnb took this to heart when they hired Mark Levy as the Global Head of Employee Experience in 2013. Employees crave a work experience that contributes to their sense of fulfillment. tools and training.
ClearAction
AUGUST 2, 2016
That’s according to a series of global B2B customer experience studies that I led. 80% of B2B companies said they track voice-of-the-customer (VoC) as a means to improve business processes and 63% do it to increase customer-centricity. Often it’s because of the way we start our customer experience management efforts.
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