Serenova

JANUARY 22, 2020

The Serenova team is preparing to kick off a busy 2020 events season. Gravie was founded in 2013 in the throes of the initial confusion generated by passage of the Affordable Care Act. The post We’re Heading to Nashville for Customer Contact Week 2020 appeared first on Serenova. First stop: CCW Nashville January 28 through 31.

Healthcare 52

Healthcare Customer Care Contact Center Education 52

CSM Magazine

OCTOBER 5, 2023

BigChange’s CRM functionality is also helping Blade grow its business. ” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Engineering 59

Engineering CRM Finance Enterprise 59

CSM Magazine

MARCH 7, 2024

” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Automotive 52

Automotive Engineering CRM Finance 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

Engineering 52

Engineering CRM Finance Enterprise 52

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence.

Analytics 52

Analytics Finance CRM Engineering 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

Finance 52

Finance CRM Engineering Enterprise 52

CSM Magazine

SEPTEMBER 6, 2023

customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place. . About BigChange.

Finance 52

Finance CRM Enterprise Management 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

Engineering 52

Engineering CRM Finance Accountability 52

CSM Magazine

SEPTEMBER 21, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 59

Management Engineering CRM Finance 59

CSM Magazine

JUNE 9, 2023

” Prior to implementing BigChange, ASE Autogate tried a number of systems, including a standalone CRM and a generic combined CRM and enterprise resource package. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance CRM Enterprise Management 52

CSM Magazine

NOVEMBER 22, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Engineering 52

Engineering Finance Banking CRM 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years. .”

Engineering 52

Engineering Management Finance CRM 52

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. “If 2020 has taught us anything, it’s that people need human connection and clear communication. Contact Center Trends 2020. Read the Full Industry Report Here: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Engineering 59

Engineering CRM Finance Education 59

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management. .”

Finance 59

Finance CRM Education Enterprise 59

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation. .”

Management 52

Management Finance Engineering CRM 52

CSM Magazine

FEBRUARY 11, 2022

Access Innovations is also planning to expand its use of BigChange with increased use of the CRM functionality which it hopes will support the continued growth of the company. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. About BigChange.

CRM 52

CRM Engineering Enterprise Management 52

CSM Magazine

JANUARY 10, 2023

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance Construction CRM Enterprise 52

CSM Magazine

JULY 4, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance CRM Engineering Enterprise 52

CSM Magazine

MARCH 8, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution, NCS has transformed the management of its nationwide team of field engineers.

Finance 52

Finance Engineering CRM Customer centricity 52

CSM Magazine

MARCH 30, 2022

AinsCo uses the BigChange CRM to streamline new client onboarding resulting in efficiency savings across sales, operations and finance. .” Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Finance 52

Finance Transportation CRM Benchmark 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

Engineering 52

Engineering Finance CRM Enterprise 52

CSM Magazine

NOVEMBER 8, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance Engineering CRM Advertising 52

CSM Magazine

DECEMBER 2, 2021

BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform. About BigChange.

Technology 52

Technology Engineering CRM Enterprise 52

CSM Magazine

JANUARY 17, 2022

Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , financial management and business intelligence in one simple to use and easy to integrate platform, Pinnacle can record, monitor and control every task in real-time.

CRM 52

CRM Enterprise Management Technology 52

CSM Magazine

MARCH 16, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. About BigChange.

Finance 52

Finance Engineering CRM Healthcare 52

CSM Magazine

MARCH 18, 2021

BigChange is an all-in-one platform CRM, job scheduling, mobile app and vehicle tracking solution that eliminates paper and can be accessed anywhere, anytime via the web. “We Heatforce had previously relied on a number of separate systems, spreadsheets and paper records that led to an enormous administrative burden as the company expanded.

Customer Service 52

Customer Service Engineering CRM Enterprise 52

CSM Magazine

FEBRUARY 19, 2021

Launched in 2013 with a mission to free business from inefficient processes and time-consuming paperwork, BigChange is driving productivity for companies of all sizes across more than 60 industries. For more information visit www.bigchange.com.

Transportation 52

Transportation Engineering Construction CRM 52

CSM Magazine

NOVEMBER 2, 2021

BigChange is a complete job management platform bringing together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and online portal into one simple to use and easy to integrate platform. About BigChange.

Engineering 52

Engineering CRM Wait times Enterprise 52

Taylor Reach Group

MAY 1, 2020

Research suggests the cost of providing bad CX is climbing rapidly, from $20 Billion USD annually in 2013 to $62B in 2016 ( Forbes-Hyken ) to $83B in 2017 ( Customer Think-Jaiswal ). We looked at how you can improve it by listening to your employees and acting on their suggestions ( TRG Blog March 2020 ).

Consulting 140

Consulting Consulting Surveys Feedback 140

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Tech Compatibility Describe your experience integrating with the telephony and CRM/CTI systems described in our requirements.

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

CSM Magazine

AUGUST 11, 2020

The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is helping to improve services, reduce costs and boost productivity. In 2020, BigChange won the Queen’s Award for Enterprise for Innovation and its workplace was recognised by Best Companies with a two-star rating.

CRM 52

CRM Enterprise Technology Management 52

CSM Magazine

NOVEMBER 28, 2019

However the previous IT system was proving to be a barrier to growth and with the move to BigChange the company has been able to expand and turnover is expected to increase from £6 million last year to £9 million in 2020. What we needed was a seamless flow of data from start to finish with an audit trail of activity. About BigChange.

Technology 52

Technology Surveys CRM Best practices 52

CSM Magazine

JULY 12, 2022

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence , in one simple to use and easy to integrate platform, Upholstery2u has streamlined workflows throughout the business.

Management 11

Management Finance CRM Feedback 11