CX Global Media

JULY 12, 2019

I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

HGS

MAY 22, 2018

More stringent compliance— When it comes to protecting member/patient/customer, and partner data, as well as storing it as securely, healthcare carries a much heavier risk and burden than most other industries. This understanding of upstream and downstream impacts will also assist with driving efficiencies and cost-saving opportunities.

Healthcare 100

Healthcare B2C Government Analytics 100

Natalie Petouhof

SEPTEMBER 1, 2016

Customer care extends far beyond the traditional call center. Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. The components of a business case include: Goals and objectives for the social customer care initiative.

Airlines 45

Airlines Customer Service Customer Care Metrics 45

bold360 Blog

NOVEMBER 25, 2019

That’s why new global research from Ovum is creating buzz by uncovering what these employees are faced with and how to leverage artificial intelligence (AI) to deliver a better customer experience. Here’s a sneak-peek at what Ovum found and what a customer care team manager like you is experiencing.

First call resolution 40

First call resolution Morale Call Center Customer retention 40

C3Centricity

SEPTEMBER 3, 2018

My regular searches online include customer service, customer satisfaction, customer care and similar topic areas. I believe they show a serious problem in the business of looking after our customers today. Luckily, what’s good for the customer is good for business. By your customer care, that’s how.

Customer centricity 67

Customer centricity Best practices Customer Care Customer Service 67

Comm100

NOVEMBER 13, 2022

Multichannel support refers to companies interacting with customers through multiple channels with each channel managed in its own platform. Omnichannel support, on the other hand, blends these channels with one another and manages them all from a single, unified console. Commonly supported channels. Eliminating data silos.

Customer Service 90

Customer Service Multichannel Chatbots Healthcare 90

Fonolo

DECEMBER 2, 2015

In 2013 , CCMC and NOVA1 Contact Centers conducted a “Customer Rage Study” which found that customer problem rates have increased by five percentage points over 2011 (50% vs. 45%). complicated automated response menus, no empowerment to customer care agents, understaffing, etc.). Updated June 2020.

Call Center 70

Call Center Feedback Contact Center Customer Support 70

Callminer

SEPTEMBER 5, 2017

Ensuring all agents gather and deliver 100% accurate information to consumers is a top priority for any QA manager, and something they must take incredibly seriously. One of the major challenges in this context is that managers typically estimate their agent calls throughout the month. Lindsey Havens. Jack Barmby.

Call Center 140

Call Center call center software outsourcing Coaching 140

Globitel

AUGUST 2, 2011

Globitel , the leading telecom solutions provider, has launched the “ Missed Call Notification ” Service in MTN Sudan, on June 26th, 2011. This instigation comes as part of Globitel ’s steady growth in the region, and MTN’s commitment to its mission of maximizing their customers’ experience through innovative telecommunication services.

Telecommunications 40

Telecommunications Call Center Customer Care Sales 40

RichCall

SEPTEMBER 13, 2017

Blake Morgan , Customer Experience Futurist and the host of the Modern Customer Podcast. Donna Peeples , Customer Experience Strategist. Bruce Temkin , a customer experience transformist. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64