Sykes

SEPTEMBER 29, 2020

” Jayme started her career with Clearlink eight years ago as a sales agent. “I’ve been able to take online classes and work with mentors and an executive coach. Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market.

Accountability 98

Accountability Coaching Education Telecommunications 98

Taylor Reach Group

MARCH 20, 2018

While AHT is reduced, the overall results also include lower quality calls, reduced sales and/or increased call volume. Agent Training and Coaching as well as Reward and Recognition programs can lead the agents to reach the potential for the optimized AHT. This content was originally created in 2010 and was updated in 2018.

Average Handle Time 80

Average Handle Time Contact Center Call Center Coaching 80

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Avaya

OCTOBER 10, 2016

With my small, independent team acting as drivers and coaches, business units across the company have steadily improved Avaya’s NPS score over the past five years—recently reaching a new high of 59. Process automation and implementation of best practices in Services, Sales, and Operations have also driven customer satisfaction higher.

Benchmark 78

Benchmark Best practices Metrics Coaching 78

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. I really loved the combination: it was part consultant, part sales, and I really enjoyed that aspect of the job. We’re a pretty lean team, and we sit right between Sales and Customer Success.

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

JANUARY 20, 2022

It helps hotels improve direct sales by eliminating the interference of hotel booking aggregators who take a cut as affiliate fees. Qubit, the creation of four ex-Googlers, was founded in 2010. Refract allows sales managers to access this information. Cognism is a sales acceleration tool that focuses on B2B sales.

SaaS 10

SaaS Advertising B2B Transportation 10