ShepHyken
JULY 31, 2018
When call centers capture and share customer data across their organization in real time, they can leverage this data for the greater good of the company, which can help drive higher profits. “If Instead of just focusing on meeting your monthly sales numbers, try focusing on customer retention.
ShepHyken
JULY 31, 2018
When call centers capture and share customer data across their organization in real time, they can leverage this data for the greater good of the company, which can help drive higher profits. “If Instead of just focusing on meeting your monthly sales numbers, try focusing on customer retention.
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Fonolo
MAY 16, 2019
The Guest Education Centre is a call center that focuses on “product education” rather than sales. This means that if you don’t live by a lululemon store and have a question about garment care or an issue with a product, you can give them a call. Tracking Your Call Center Data. How Spikes are Managed Today.
Transparent BPO
DECEMBER 11, 2019
For three years, I was the director of customer service and sales for a direct response company. The call centers wouldn’t let us get involved at the agent level. Impressed by what we found, we opened Transparent BPO’s first offshore site in Belize City in late 2009.
Fonolo
JUNE 26, 2019
Back in 2009, Apple filed for a trademark on its buzz-worthy phrase, “There’s an app for that.” While personalization is often seen as within the remit of marketing and sales departments, companies often fail to take advantage of this collected information to benefit the customer in a time of need – yet that doesn’t need to be the case.
CSM Magazine
DECEMBER 6, 2021
Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Tip #3: Streamline Call Center Communications Technology.
Robert Davis
JULY 16, 2018
In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. Emotional connections, measurable results – an excerpt from the book The Quality Conversation by Bob Davis.
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