ShepHyken

MAY 26, 2017

seconds in 2009! A couple of years ago, these metrics had a proclivity towards transactions and sales. Here are some common questions in a Customer Effort Score survey: How much effort did it take to find out our company’s contact information? The post Guest Blog: In the CX world, tracking these metrics is a way of life!

Metrics 232

Metrics Customer effort Customer Experience Surveys 232

JustCall

DECEMBER 1, 2022

Sales referrals are a win-win situation wherein your existing customers enjoy social validation for advocating something that’s great and your business gets free marketing and higher sales. Various companies are capable of growing rapidly simply by implementing a sales referral strategy. Sales Referrals facilitate the sale.

Sales 52

Sales Scripts Marketing Construction 52

Customer Guru

MAY 22, 2018

Indeed, there are a few studies that highlight the impact of employee engagement on factors such as service and sales. Source: Aon Hewitt European Manager Survey 2011. Sales: Fabick CAT showed an improvement of 300% net industry sales due to enhanced employee engagement. Surveys must have questions that are actionable.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

Nicereply

JUNE 18, 2019

Customer feedback surveys are the bread and butter of support—whether you’re sending out customer satisfaction surveys (CSAT), net promoter score surveys (NPS), or asking about customers’ effort (CES) with your product, your team has probably asked a customer to rank you on a scale in the past year. Click To Tweet.

Surveys 94

Surveys Self service Construction Feedback 94

Comm100

FEBRUARY 19, 2014

Web chat has increased in popularity with customers as the Forrester Research report indicates this channel has risen in popularity as adoption rose from 30% to 43% between 2009 and 2012. While only 24% of those surveyed utilized web chat, 73% stated they were highly satisfied with their experience. Web Chat – Customers Love It!

Benchmark 40

Benchmark Surveys Technology Customer Service 40

Horizon CX

NOVEMBER 7, 2019

The Association of Psychological Science’s Perspectives on Psychological Science published an article by Timothy Jay back in 2009 that helps answer that question. So why has this kind of language become so much more prevalent? You can choose to have character and class or be considered rude, crude and crass. November 7, 2019.

Best practices 45

Best practices Customer Experience Customer Service Personalization 45

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For instance, the Sales team can share call related information and call recording with the Customer Success team. The post Customer Churn:10 Actionable Customer Retention Strategies COVID appeared first on Justcall Blog.

Customer retention 52

Customer retention Journey mapping Education Feedback 52