Nicereply

MARCH 14, 2023

Through many real examples, this book gives plenty of actionable advice for succeeding as a support manager in a global and connected world. No amount of coaching, training, or quarterly feedback surveys will prevent it. But this book can help you solve those problems and put customer service at the center of everything you do.

Management 98

Management Call Center Metrics Entertainment 98

Kayako

OCTOBER 29, 2015

A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. Customer feedback doesn’t make it back to your company.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

LiveChat

JANUARY 23, 2020

For example, yourwebsite.com/community. Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. That’s why it’s easier to get such priceless information from inside the community instead of an email survey.

Gamification 69

Gamification Feedback Education Entertainment 69

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For example, conduct webinars to highlight which particular features are currently more in demand. For example, a user shows more interest in SMS related services in the demo. Create customer feedback emails.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For example, conduct webinars to highlight which particular features are currently more in demand. For example, a user shows more interest in SMS related services in the demo. Create customer feedback emails.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

SharpenCX

FEBRUARY 4, 2020

You handle escalated customer issues, offer feedback to your agents, coach and train. In her book The Leader as a Mensch: Become the Kind of Person Others Want to Follow , Bruna Martinuzzi describes a 2008 study conducted by the Economist Intelligence Unit. All of these tasks require the ability to communicate and listen well.

Call Center 84

Call Center Management Coaching Contact Center 84

ProProfs Blog

MAY 15, 2020

feedback on how you’ve done and if they’re happy with you. But we all know how difficult it is to get proper customer feedback , even after you have provided good customer experience. Sure, positive feedback is always encouraging, and negative feedback rings the alarm bells. Benefits of Surveys.

Surveys 97

Surveys Customer Experience Feedback Best practices 97

LiveChat

JANUARY 23, 2020

For example, yourwebsite.com/community. Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. That’s why it’s easier to get such priceless information from inside the community instead of an email survey.

Gamification 28

Gamification Feedback Education Entertainment 28

SmartKarrot

SEPTEMBER 18, 2020

Founded in 2008, it developed this AI-powered Chrome extension. Panorama Education, a data analytics company, focuses on surveys that measure school climate, teacher engagement, student satisfaction and other aspects in K-12 schools. The team designs the surveys (which can be taken securely via mobile) and administers them.

SaaS 21

SaaS Education Coaching Healthcare 21

NobelBiz

FEBRUARY 22, 2023

Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements. Furthermore, favorable feedback will serve as inspiration to continue the challenge and improve his performance. times longer. How to solve it?

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements. Furthermore, favorable feedback will serve as inspiration to continue the challenge and improve his performance. times longer. How to solve it?

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

ClearAction

MAY 28, 2015

Another example of micro response to customers: when a customer complains on Twitter, it apologizes and tweets out the happy news to counteract the bad press caused on social media. Q: So are customer surveys just a waste of time then? When you connect the feedback dots, you make things better for all customers, not just one at a time.

Customer Experience 110

Customer Experience Journey mapping Surveys B2C 110

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Call center analytics and customer satisfaction surveys will tell you whether any clients or categories of clients aren’t getting the attention they expect. Aim for first-call resolution.

Sales 62

Sales Banking Call Center Upselling 62

ClearAction

AUGUST 21, 2016

Another example of micro response to customers: when a customer complains on Twitter, it apologizes and tweets out the happy news to counteract the bad press caused on social media. Q: So are customer surveys just a waste of time then? Again it’s about the brand, not the customer. A: Absolutely. What do you see ahead for 2015?

Customer Experience 54

Customer Experience Journey mapping Surveys B2C 54

Netomi

JANUARY 5, 2022

Our favorite content from Annette : Unified CX: Real World Examples. In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. 3 Reasons You Don’t Need a Survey to Listen to Customers. Proactive or Reactive CX?

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. We’ve actually been around for a few years, dating back to 2008. Here's a great example. We live and breathe marketing.

Coaching 0

Coaching Engineering Upselling Marketing 0

Comm100

DECEMBER 22, 2016

For example, if a customer can’t navigate your website to get your phone number, or feels that contacting you through email is inefficient, then he or she will likely walk away with a negative impression of your customer service as a whole. A great example of omni-channel excellence is the fast food giant, Chipotle.

Customer Service 34

Customer Service Benchmark Multichannel CRM 34

SmartKarrot

MAY 11, 2021

Izosimov in 2008 for an article in Harvard Business Review, hypergrowth means ‘the steep part of the S-curve that young industries experience that sets them from losers.’. For example: Slack is a highly innovative product that has changed internal collaboration and made it intuitive for teams globally. What is Hypergrowth?

Customer centricity 10

Customer centricity SaaS Upselling Metrics 10

Nicereply

JUNE 20, 2019

This is even further proved by another survey by Forrester which revealed that the revenue growth of customer experience leaders is 5.1 A few years ago, having customer feedback concerning how good your product is and on its price could be sustainable. times that of laggards. Experience is King. Who wouldn’t opt for that?

Marketing 77

Marketing Chatbots B2C Self service 77