Beyond Philosophy
MARCH 19, 2015
A recent article by a major employee research and engagement consulting organization led with the above headline. The consulting organization went on to conclude from these findings that “Recent trends suggest that improvements in engagement coincide with improvement in unemployment and underemployment.”, correlation.
ShepHyken
JULY 28, 2017
Online sales are expected to grow to more than $400 billion by 2018. As a result, retail consultant Howard Davidowitz predicts that up to 50 percent of America’s shopping malls vanish within 15 to 20 years. That’s why we haven’t built a major enclosed mall since 2006.”.
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Beyond Philosophy
NOVEMBER 10, 2014
An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales. February 2006. The company linked every 4% points improvement of their NPS score to 1% improvement in shipping volume, thus increasing volume by 10%. 26 August 2014. < www.mckinsey.com.
Beyond Philosophy
JULY 12, 2016
Thorough analysis conducted by The Conference Board in 2006 showed that, among twelve leading engagement research companies, twenty-six key drivers of engagement could be identified, of which eight were common to all: • Trust and integrity – How well do managers communicate and ‘walk the talk‘? higher customer satisfaction, which leads to….
Callminer
FEBRUARY 21, 2018
One common mistake I see from call centers that I have consulted with over the last year is…”. When call tracking software and a CRM merge, the sales team will have access to live customer insights which will allow them to follow up on leads quickly and efficiently. Mihai Corbuleac. csITsupport. Stacy Caprio. Stacy4Startups.
Avaya
JANUARY 24, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. Unbundling of advice from the sale of financial instruments.
GetFeedback
JANUARY 12, 2020
Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum. The fix: get services professional involved earlier, during the sales touchpoint. . Aircraft on the ground don’t make money!
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