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Quora Group Grows with BigChange

CSM Magazine

Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. Craig Firth, director and co-founder of Quora Group, said, “BigChange is definitely a sales tool for us and has helped us to grow the business. In these environments there is a high level of compliance and documentation required.

Finance 52
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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

There is definitely no one-size-fits-all strategy when it comes to dealing with clients, but having a heightened level of awareness on their needs will give you a degree of mastery when it comes to enhancing your brand’s customer support efficiency, increasing client service ratings and raising customer retention by a great deal.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

There is definitely no one-size-fits-all strategy when it comes to dealing with clients, but having a heightened level of awareness on their needs will give you a degree of mastery when it comes to enhancing your brand’s customer support efficiency, increasing client service ratings and raising customer retention by a great deal.

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Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

SharpenCX

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Hold up: Definition time! Real quick, before we get too jargon-y, let’s take a definition break. Gallup found that friendship and personal connection at work influence employee engagement.

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The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

Tethr is definitely an enterprise solution and as such requires you to contact their sales team to access the software or learn about pricing. orecx.com Founded in 2005 Based in Chicago Illinois. Orecx smoothly with customers of all sizes, from small 5 person sales teams to 10,000+ seat contact centers. Tethr pricing.

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How to Choose a Call Center Provider?

NobelBiz

Network security software: Most call centers have to deal with personal information on a daily basis. But some providers definitely come much closer to this ideal than others. Let’s look at 5 things that can definitely help you choose a call center provider. Probably not.

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AWS Celebrates 5 Years of Innovation with Amazon SageMaker

AWS Machine Learning

We wanted to empower AutoCAD customers to be more efficient by providing personalized, in-the-moment usage tips and insights, ensuring the time they spend in AutoCAD is as productive as possible,” said Dania El Hassan, Director of Product Management for AutoCAD, at Autodesk.