ClearAction

NOVEMBER 13, 2014

Marketing Operations definition as proposed updated content for Wikipedia, which would include the History of Marketing Operations and Marketing Operations Defined for Wikipedia, Part II. The scope of responsibilities varies across Marketing Operations teams and so, therefore, does the definition.

Marketing 62

Marketing Finance Benchmark Government 62

SharpenCX

JUNE 16, 2020

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Hold up: Definition time! Real quick, before we get too jargon-y, let’s take a definition break. And as we live and work through a pandemic, that number has only grown.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Voxjar

JUNE 8, 2021

They have some cool out of the box metrics like their Tethr Effort Score and some great shortcuts for setting up new analytics categories. Tethr is definitely an enterprise solution and as such requires you to contact their sales team to access the software or learn about pricing. orecx.com Founded in 2005 Based in Chicago Illinois.

Call Center 51

Call Center Analytics Enterprise Sales 51

Amity

APRIL 7, 2016

Members of your Customer Success team definitely need to share certain attributes with Sales: confidence, product knowledge, and a bias for being proactive. We can easily use these metrics to resolve crises more quickly. In 2005, Salesforce was signing new customers left and right and its market cap was accelerating past $500 million.

Sales 69

Sales Upselling Customer Support SaaS 69

Amity

NOVEMBER 25, 2014

Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. Prove that product adoption is important and the financial metrics it will drive.

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

NobelBiz

APRIL 18, 2021

For example, if you’re working in a medium or large-sized company in the corporate world, having the capability of accepting payment and making payments for your clients is essential, as well as a key metric for how successful your business is. But some providers definitely come much closer to this ideal than others. Probably not.

Call Center 52

Call Center call center software Contact Center APIs 52

Comm100

FEBRUARY 13, 2018

In 2005, Bain & Company surveyed 362 firms. Ask any call center manager if running a call center is easy, and the answer is a definite no. It’s important to remember that while a positive impact might not stick, a negative one definitely will. Are You as Delightful as You Think? Download Now.

Multichannel 41

Multichannel Benchmark Journey mapping Call Center 41